---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Task Mining agent

# Task Mining agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Task Mining agent is a service installed on a user's workstation that captures workstation logs for active windows only. Task Mining agent user-initiated recording supports mouse actions, hotkeys, and authentication integrations.
Certain user interactions aren't captured automatically.

**For workstation users:** Use mouse clicks and keyboard shortcuts instead of drag-and-drop or trackpad scrolling so that all interactions are accurately recorded.

**For Task Mining analysts:** Expect agent UI events in your Task Mining data. Plan for manual filtering or post-processing steps to exclude them. You can also use workarounds to capture equivalent data for processes affected by these limitations.

## Unsupported features and workarounds {#task-mining-agent-features-and-workarounds__section_xfh_2lc_rjc}

This table describes these limitations and provides practical workarounds.
{#task-mining-agent-features-and-workarounds__table_qj5_hlc_rjc__entry__2}

| Limitation | Workaround |
|-|-|
| Drag-and-drop interactions aren't captured | Document the sequence of individual clicks and keyboard modifiers that achieve the same result |
| Tab navigation accuracy is limited on some browser-based applications | Document navigation using mouse clicks instead of keyboard tab sequences |
| Task Mining agent UI events can't be automatically excluded from recordings | Filter agent events manually during analysis or apply filters during post-processing |
| Duplicate actions aren't automatically removed | Review recordings and filter duplicate actions manually |
| Trackpad gesture-based scrolling is not detected | Use a traditional scroll wheel or keyboard navigation instead |
[ ]

{#task-mining-agent-features-and-workarounds__table_qj5_hlc_rjc}
**Related concepts**   

* [Install the Task Mining agent](https://www.servicenow.com/docs/fxySld4gWel1hIHBUP1ASg "The Task Mining agent is a service installed on workstations that logs certain events from desktop applications.")  
**Related tasks**   

* [Define user actions for task logging](https://www.servicenow.com/docs/ucANIdYik~BUWMyOMe5r~w "Group workstation user actions as a task that can be logged to provide data for a Task activity analysis.")
* [Identify task improvement actions](https://www.servicenow.com/docs/tNq2b52VgyIdrDlpLN2m9Q "Initiate an automation request from a Task Mining task timeline analysis.")