---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Task Mining

# Task Mining {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

## Get started {#task-mining__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Task Mining concepts and features](https://www.servicenow.com/docs/e8c72TXxFrZ38y3SxcOZ2w "Use Task Mining to identify inefficiencies in work tasks.") | [ConfigureLearn how to set up Task Mining](https://www.servicenow.com/docs/PpnxabDYHyebeBye~DUwkA "Plan and configure your Task Mining implementation so that Task Mining analysts and power users can access the Task Mining Workspace and create and manage projects.") |
| [UsingLearn how to use Task Mining](https://www.servicenow.com/docs/LQ1VLHOMvXFyPcFvds~JZg "Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.") | [ReferenceGet details about Task Mining key terms and background information](https://www.servicenow.com/docs/4VzkopWpqDeVXadoZGpwog "Reference topics provide additional information about the terms, forms, and concepts that you use for Task Mining.") |
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## Troubleshoot and get help {#task-mining__cf-app-landing-get-help}

* [Ask questions and explore other resources for Task Mining in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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