---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Analyze conversations

# Analyze conversations {#ariaid-title1}

Release version: Brazil  
Updated October 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review conversation metrics and trends in Usage Insights, segment them by dimensions such as country, and examine the sequence of events in an individual conversation.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllUser experience analytics.  
   The cross-application Overview page opens.
2. In the navigation menu, select Conversations.  

3. Review the conversation metrics and the trend analysis.
4. Apply the global filters at the top of the page, such as Country, to segment the data.  
   The global filters at the top of the page---Date range, Channel,
   Application, User type, and Country---
   apply consistently across the experience.

   The metrics and the trend analysis refresh to reflect the selected filters.
5. Select the chat service in Chat provider, for example, ServiceNow Otto.
6. Examine a single conversation by opening the conversation list and selecting a conversation ID.  
   The conversation opens and shows its activity and all of its chat-related events.

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