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sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

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ft:locale :

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ft:publication_title :

    - Brazil Platform Analytics

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---

# Bulk export of Usage Insights data via REST API

# Bulk export of Usage Insights data via REST API {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Usage Insights data export is a store app that enables you to programmatically export Usage Insights usage data from your ServiceNow® instance for integration with your enterprise analytics platform.

## Overview of Usage Insights data export with REST API {#data-export-restapi__what_is_data_export}

Usage Insights data export delivers an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export
from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios.

The data export process follows a request-and-response model:

1. You submit an export request to the API, specifying the data source, columns, and optional filters.
2. The instance validates the request and returns a job ID immediately---the data itself is not returned in the API response.
3. The export is processed asynchronously. As results are produced, they are published in batches to a dedicated Kafka topic provisioned for your instance.
4. You consume result batches from the topic using a standard Kafka client, secured with SSL certificates.  
   Note:  
   Usage Insights data export supports events data source.

## Data export compared to Usage Insights dashboard export {#data-export-restapi__data_export_vs_ui_export}

The Usage Insights dashboard provides a built-in export function for quick and small-volume data downloads. Bring ServiceNow® usage data into tools like Microsoft Power BI, Tableau, or your enterprise data warehouse so you can analyze it alongside data from other sources.

Create end-to-end views of user behavior that spans ServiceNow and other platforms in your technology stack. Data export is a different capability designed for different use cases:
{#data-export-restapi__data_export_vs_ui_export__entry__3}

| Feature | Usage Insights Dashboard Export | Data Export Store App |
|-|-|-|
| Volume | Suitable for small-volume, quick exports | Handles large volumes on a recurring schedule (up to 100 GB per account per month) |
| Frequency | Manual export triggered by dashboard user | Programmatic export driven by automated API calls and scheduled jobs so that so data flows directly to your analytics infrastructure without manual intervention. |
| Result format | Downloaded as CSV or JSON file | Streamed as JSON batches to a Kafka topic |
| Integration | User downloads and transfers file manually | Results flow directly into your Kafka consumer environment for real-time ingestion |
| Asynchronous processing | Synchronous response; export completes before download | Asynchronous; results arrive on the topic as processing completes |
[ ]

## Rate and usage limits {#data-export-restapi__section_xrk_hxx_tjc}

{#data-export-restapi__table_jbd_kxx_tjc__entry__3}

| Limit | Value | Notes |
|-|-|-|
| Requests per hour | 60 per instance | Shared across all users and applications on the instance. Additional requests are throttled. |
| Result retention | 36 hours | Results remain on the topic for 36 hours. Consume them before they expire. |
| Date range per request | Up to 90 days | A single request can't span more than 90 days. |
| Monthly export volume | 100 GB per account/ month | Applies per customer account, aggregated across instances, on a calendar-month basis (Base tier). |
[ ]

{#data-export-restapi__table_jbd_kxx_tjc}  
Note:  
Select the columns you need and apply filters to keep export volume within the rate and usage limits.
* **[Preparing for the Usage Insights data export via REST API](https://www.servicenow.com/docs/FA6NiUlV8YytthceYg3pow)**   
  Submit an export request to the Usage Insights data export API to extract usage data asynchronously and consume results from a Kafka topic.
* **[Setting up a secure connection to Hermes](https://www.servicenow.com/docs/W_mvMFnTs7Qs~H~0EYZuEQ)**   
  Configure SSL encryption for your Kafka consumers by generating an instance-signed certificate and configuring your Kafka client with SSL to securely connect to the managed Hermes cluster and consume data export results.
* **[Consuming data export results](https://www.servicenow.com/docs/kFZ6sGP3VVdq9cZl1kdZFg)**   
  Consume the results of usage insights data exported via REST API, from the Kafka topic.