---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Filter data in Usage Insights

# Filter data in Usage Insights {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Drill down into usage data with standard and custom filters.
Users with the analytics_viewer, portal_analytics_viewer, mobile_analytics_viewer, core_ui_analytics_viewer, now_experience_analytics_viewer roles can filter pages that they have access to.

Most pages in the Usage Insights application have visible default filters and an option to add other standard filters. To add additional user-related fields, see [Add user properties as filters to Usage Insights](https://www.servicenow.com/docs/YEHZGyL7JHl5aCjnjQweYg "In addition to the default filters on the pages of the Usage Insights application, you can add filters based on user properties. This allows you to effectively segment your Usage Insights data to develop a deeper understanding of your users and their usage patterns. User properties-based filters are supported as global filters for all pages and objects in the Usage Insights application.").

## Default filters {#filter-user-list__section_upt_sgm_ndc}

On each page of Usage Insights, there are several default filters for constraining the information on the page. Most pages have filters for date range, user type, and country.  

Note:  
Mobile applications have additional default filters for operating system and version.  
The Cross-application overview also has filters for channel, application, and role.  

## Additional filters {#filter-user-list__section_cms_5sm_ndc}

Select Add filter to choose from available filters configured for the application.  
Note:  
Additional filters are joined to the selected default filters with the AND condition, meaning that both filter conditions must be true for the filter to apply. For example, select User type=<kbd class="ph userinput">Returning</kbd> and Additional filter=<kbd class="ph userinput">Password needs reset</kbd>. If no returning users need to reset their passwords, all of the visualizations on the page will be empty because both conditions must apply.  
The available additional filters are:

* Password needs reset
* Role
* Enable multifactor authentication
* Active
* Department
* VIP
{#filter-user-list__ul_ud1_kwm_ndc}

In addition to the default filters on the pages of the  Usage Insights application, you can add filters based on user properties. See [Add user properties as filters to Usage Insights](https://www.servicenow.com/docs/YEHZGyL7JHl5aCjnjQweYg "In addition to the default filters on the pages of the Usage Insights application, you can add filters based on user properties. This allows you to effectively segment your Usage Insights data to develop a deeper understanding of your users and their usage patterns. User properties-based filters are supported as global filters for all pages and objects in the Usage Insights application.") for details.