---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Usage Insights

# Usage Insights {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.

## Get started {#user-exp-analytics-landing__section_ccr_ltx_nxb}

|-|-|
| [ExploreLearn about Usage Insights features](https://www.servicenow.com/docs/3ptaI8Ji6yrGbQKsn4M3Ow "The ServiceNow Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption.") | [Configure Enable application tracking and user consent](https://www.servicenow.com/docs/z9diomUVyTVNQAZHq7j13A "An admin can configure which ServiceNow applications to track in the Usage Insights application as well as user tracking consent policies.") |
| [UseDiscover capabilities and possible customizations](https://www.servicenow.com/docs/iA1183Vcz7Ri3c44cBtJ6Q "Monitor how users interact in your ServiceNow  web and mobile applications.") | [ReferenceUnderstand user roles and related properties](https://www.servicenow.com/docs/bVQ1ZGFya_cwEly9vl1PUw "Roles and properties installed with Usage Insights.") |
[ ]

{#user-exp-analytics-landing__table_dcr_ltx_nxb} Note:  
Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights

## Troubleshoot and get help {#user-exp-analytics-landing__section_hcr_ltx_nxb}

* Ask questions and view Usage Insights articles and video content in the [Platform Analytics community](https://www.servicenow.com/community/platform-analytics/ct-p/platform-analytics).
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#user-exp-analytics-landing__ul_icr_ltx_nxb}

## Additional references {#user-exp-analytics-landing__section_txj_ms2_zdc}

* [Usage Insights for mobile applications](https://www.servicenow.com/docs/access?context=mobile-analytics&version=australia&pubname=australia-mobile&ft:locale=en-US)
* [Usage Insights for Service Portal](https://www.servicenow.com/docs/access?context=sp-analytics&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
{#user-exp-analytics-landing__ul_hfk_ns2_zdc}
* **[Exploring Usage Insights](https://www.servicenow.com/docs/3ptaI8Ji6yrGbQKsn4M3Ow)**   
  The ServiceNow® Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption.
* **[Configuring Usage Insights](https://www.servicenow.com/docs/z9diomUVyTVNQAZHq7j13A)**   
  An admin can configure which ServiceNow applications to track in the Usage Insights application as well as user tracking consent policies.
* **[Using Usage Insights](https://www.servicenow.com/docs/iA1183Vcz7Ri3c44cBtJ6Q)**   
  Monitor how users interact in your ServiceNow  web and mobile applications.