Viewing events analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View user analytics event occurrences to help you analyze core steps within your business processes.

    Before you begin

    Role required: user

    About this task

    Usage Insights automatically detects all screens, gestures, and user actions in your applications. You can view occurrences of user-triggered events including menu selection, button clicking, and swiping.


    Analytics module - Events screen

    Procedure

    1. Navigate to All > Platform Analytics > Usage Insights.
    2. Select the application for which you want to analyze events.
    3. Select the search icon Search icon. to open the Search field and type the name of the event to filter in the Events list, or scroll to search the Events list.
      To view events across all applications, select All Applications from the applications list and then select Events.

    User Analytics Events KPIs

    These event KPIs are tracked for web and mobile platforms.

    Table 1. Events KPIs
    KPI Event logs when:
    App Launch External User launches application from a notification or deep link.
    User Login User successfully logs in.
    Open App/ALP User taps ALP/screen.
    Open Applet User opens an applet.
    Voice Search Tapped User taps the Microphone icon.
    Contact Support Tapped User taps the Contact Support icon.
    Field Action User taps a button, such as Call or Email.
    Search Start Search action starts.
    Search Complete Search action completes. This time is recorded in milliseconds.