---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Indicator library

# Managing indicators from the Platform Analytics library {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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## Summary of Managing indicators from the Platform Analytics library

The Platform Analytics library provides a centralized list of all Performance Analytics indicators or KPIs accessible to you within ServiceNow.
The access and functionality available depend on your assigned roles, ranging from basic indicator viewing to advanced editing and management capabilities.
This library enables efficient monitoring, filtering, and management of indicators that support your performance measurement needs.
Show full answer Show less  

## Basic Indicator Management

All users with read access can view indicators in the library, including automated, formula, external, manual, and benchmark indicators marked to show in the library. Key functionalities include:

* Filtering indicators by bookmarked status, creator (if permitted), or custom filter conditions.
* Searching indicators by name or description.
* Saving and reopening filter configurations for streamlined workflows.
* Customizing visible columns in the indicator list and sorting indicators by column values.
* Navigating easily between other Platform Analytics libraries and Usage Insights without disrupting workflow.

## Indicator Management for Privileged Users

Users with roles such as **papoweruser** or **padatacollector** gain enhanced capabilities, including all basic features plus:

* Creating new indicators through a dedicated form for automated or formula indicators.
* Filtering by indicators you personally created.
* Viewing indicator health metrics via tiles showing statistics like inactive collection jobs, last viewed dates, and recently updated indicators to help identify candidates for deletion or review.
* Deleting multiple indicators at once with a clear count of selected items.
* Editing indicators directly from the list, subject to security restrictions.
* Access to additional default columns, such as indicator source, collection job state, and usage statistics over the past year.

Additionally, users with **paadmin** or higher roles may see recommendations about problematic indicators to optimize analytics quality.

## Indicator Management for Admin Users with Data Snapshots Enabled

When Data snapshots are enabled on your instance, a banner provides instance eligibility status. Eligible instances gain:

* New tiles indicating Data snapshots status (enabled and supported).
* The ability to enable Data snapshots on selected indicators directly from the library.
* A column showing which indicators support Data snapshots for easy identification.

This feature enhances historical data retention and analysis capabilities for your indicators.

## Practical Benefits for ServiceNow Customers

By using the Platform Analytics indicator library, you can efficiently manage your performance metrics with tailored access based on your role. The filtering, health status insights, and Data snapshots capabilities empower you to maintain relevant, accurate, and actionable KPIs. This ensures your analytics environment remains optimized for decision-making and continuous improvement.  
The indicator library lists all the Performance Analytics indicators or KPIs to which
you have access. Users who can create or edit indicators or Performance Analytics collection
jobs have additional information.

Open the list of indicators at Platform AnalyticsLibraryIndicators. You can also navigate to this library from other Platform Analytics library pages. The configuration of the Indicators page and the data access depends on your roles. All users with at least read access to an indicator get the basic indicator management
functionality that is included in the default view.

Library pages like this one include a navigation pane that provides access to

the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your
workflow.

## Basic indicator management {#your-kpis__section_pzz_bcn_ngc}

Figure 1. Default indicator library view with basic functionality

You can see any automated, formula, external, or manual indicator that has
Show in library enabled on its indicator record and to which
you have access, including benchmark indicators. Select the name of an indicator to open
it in KPI Details, in a new tab.  
You have several options for filtering what appears in the library. The numbered callouts in [Default indicator library view with basic functionality](https://www.servicenow.com/docs/gL982~ucfySiN9HI2Knf1w#your-kpis__fig_kdl_fcn_ngc) match the numbers in the following list:

1. Under Filter by, you have the option to filter on bookmarked indicators. If you have the right to create indicators, you can also filter on the indicators that you have created.
2. Use the Search field to search by indicator name or description.
3. Expand the Filter list ![]() and add conditions for filtering the indicators. Under Saved filters, you can save the filters you currently have open and reopen them later. You can also toggle the labels on the filter fields on and off.  

4. Open the Edit columns ![]() dialog, and select which indicator parameters appear as columns in the list.
{#your-kpis__ul_mns_p4n_ngc}

Sort the records according to a column's values by selecting the column label.
Repeatedly select the label to switch between forward and reverse sorting. The type of
sorting depends on the type of data in the column, such as alphanumeric sorting for text
or date sorting for dates.

## Indicator management for users who can edit indicators or collection jobs {#your-kpis__section_u34_13p_ngc}

Note:  
The functionality in this section is available only to users with the pa_power_user or pa_data_collector role or higher. Users also have all the basic functionality that was described in the previous section.  
Figure 2. Default indicator library view for privileged users, Data snapshots not enabled  
Privileged users have the following extra functionality:

1. Application navigator: Additional navigation destinations.
2. Creating indicators: Press Create indicator to open an empty Indicator form. For more information, see [Create an automated indicator](https://www.servicenow.com/docs/t0suloMYNS0dwYghijryqQ#t_CreateAnAutomatedIndicator "To analyze the performance of a business process that is recorded in a ServiceNow table, use an automated indicator. If a suitable indicator is not provided in a Platform Analytics Solution, create a new one.") or [Create a formula indicator](https://www.servicenow.com/docs/j1nHL95Q~GsWBJAls~fiRA "Calculate scores from the scores of one or more other indicators. Apply mathematical operations or a preset method, such as the method to calculate the gap between an indicator score and the indicator target.").
3. Indicators you created: You have an additional Filter by option, to see only the indicators you have created.
4. Indicator health: A row of tiles shows you useful statistics about the health of your indicators, such as how many automated and formula indicators do not have active collection jobs. The No active data collection job, Not viewed in 6 months, and Not viewed in one year tiles suggest how many indicators you may be able to delete. Conversely, Updated in the last 30 days gives you an idea how many indicators are truly active. Press a tile to filter the indicator list by that statistic.  
   Note:  
   Filters on the list of indicators do not currently filter the tiles.
5. Deleting indicators: Select one or more indicators by ticking the box in its row, then press Delete. The Delete button shows you how many indicators are selected for deletion.
6. Editing indicators: Select the pencil icon next to an indicator to open that indicator's record. Security restrictions may apply.
{#your-kpis__ul_lnb_znt_ngc}  
Privileged users also see a different set of default columns. In place of the Description field, you see the following information:

* The indicator source for each automated indicator
* The state of the data collection job
* The last time the indicator was viewed
* How many times in total it was viewed in the last year
{#your-kpis__ul_epl_qn5_ngc}  
Note:  
A user with the pa_admin role or higher might also see a panel with recommendations about problematic indicators. For more information, see [Platform Analytics library recommendations](https://www.servicenow.com/docs/1934s6d67gID6ObVfF9H4g "Library recommendations help you maintain healthy analytics ecosystems. The recommendations surface problematic analytics resources for you to clean up, making it easier for analysts to find the resources they need.").

## Indicator management for admin users with Data snapshots enabled {#your-kpis__section_yhv_2nw_x2c}

If you have not tried to enable Data snapshots on your instance, you have a banner at the top of KPI Details.   

Press Check instance eligibility to see if your instance is eligible for Data snapshots and, if not, why. For more information, see [Activate Data snapshots](https://www.servicenow.com/docs/LmE8wL9iQu1TcfljgdHFWw "Enable Data snapshots on an instance as a whole and on individual existing indicators (KPIs) on the instance. When Data snapshots are enabled, you can apply multiple breakdown levels to an indicator.").  
When your instance is eligible for Data snapshots, you have a banner announcing this fact and two new tiles, Data snapshots enabled and Data snapshots supported. You can select one or more indicators in the list and press Enable Data Snapshots (quantity of indicators selected).  
Tip:  
If you show the Data snapshots status column, you can see which indicators support Data snapshots.
Figure 3. Default indicator library view for privileged users, with Data snapshots enabled
**Related concepts**   

* [KPI Details](https://www.servicenow.com/docs/5Ef9ChJvS8kGHMh3WUVsag "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).")
* [Performance Analytics indicators](https://www.servicenow.com/docs/GhJjeaJI2jen9ZgH~3JFiA "Indicators (KPIs) define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.")  
**Related topics**   

* [Performance Analytics Essentials training](https://learning.servicenow.com/lxp?course_id=cbf7fac4db1a7340760a71043996194c&id=learning_course_prev)

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