---
sourceDocument: Zurich Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-security

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure properties

# Configure Password Reset properties {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can specify properties that configure the Password Reset experience for end
users.

## Before you begin

Role required: password_reset_admin

## About this task

While there are no range limits for the values you can enter for properties, consider
using only positive integer values starting at 1. When you determine the limit for
the upper range of a property, consider the task that the user is performing.

For example, you would not want to allow 100 attempts for users to verify their
identity. A more common value is 3 attempts. Similarly, you may not want to force
users who are completing the enrollment process to spend time selecting and
answering 30 security questions. The more commonly used number of security questions
is between 5 and 7.

## Procedure

1. Navigate to AllPassword ResetProperties.  
   For information about the Password Reset properties, see [Password Reset global properties](https://www.servicenow.com/docs/access?context=password-reset-global-properties&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).
2. Update settings as needed and then click Save.

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