Configure Normalization Opt-in for Hardware Vulnerability Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Select Firmware Discovery Model Opt-in option for ServiceNow Asset Management Content Service to collect unnormalized firmware details of Operational Technology (OT) devices and update the normalized content library. This process improves the ratio of normalized data mapping to CVEs and therefore improves assessment of vulnerabilities.

    Before you begin

    Role required: sn_eam.enterprise_admin or admin

    Procedure

    1. Navigate to All > Industrial Workspace Admin > Guided Setup > Operational Technology Vulnerability Response > Hardware Vulnerability Assessment > Normalization opt-in > Configure.
    2. Select Yes.
    3. Enable Firmware Discovery Models toggle button.