Operational Technology Progress Scorecard

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Operational Technology Progress Scorecard

    The Operational Technology (OT) Progress Scorecard is an essential tool within the Industrial Workspace that enables you to compare and analyze OT device and vulnerability data across different sites. This centralized scorecard helps you track site progress and identify areas needing attention across various OT applications, including Manager, Vulnerability Response, Incident Management, and Change Management.

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    Key Features

    • Overall Score: Reflects site progress based on selected indicators, allowing you to adjust weightage for tailored assessments.
    • % of Expected OT Devices in CMDB: Indicates the percentage of OT devices expected in the Configuration Management Database; missing attributes may lead to inaccurate reporting.
    • Classified OT Devices (%): Shows the percentage of OT devices that have been classified appropriately.
    • Assigned OT Devices (%): Measures OT devices with assigned values across several management fields.
    • OT Device Data Completeness (%): Assesses the completeness of OT device data, influenced by CMDB Health metrics.
    • Mapped OT Devices (%): Indicates the percentage of OT devices associated with equipment models.
    • Backed up OT Devices (%): Reflects the percentage of OT devices with backup records.
    • Assigned OT Vulnerable Items (%): Tracks the percentage of OT items that remain unaddressed.
    • Approved OT Change Requests (%): Monitors the percentage of approved OT change requests.
    • OT Incidents with OT Context (%): Represents OT incidents that include relevant device or equipment model data.

    Key Outcomes

    Utilizing the OT Progress Scorecard enables you to maintain oversight of your operational technology landscape, ensuring better management of devices and vulnerabilities. By effectively monitoring these metrics, you can enhance your site’s performance, address potential security issues, and optimize resource allocation across your OT infrastructure.

    The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.

    OT Progress Scorecard overview

    The OT Progress Scorecard is a centralized location in the Industrial Workspace that lets you compare your site data. Site data includes both OT device data and vulnerability data. With the OT Progress Scorecard, you can track site progress and determine the sites that need attention.

    You can also view the site data for the following Operational Technology applications:
    • Operational Technology Manager
    • Operational Technology Vulnerability Response
    • Operational Technology Incident Management
    • Operational Technology Change Management
    You can configure the OT Progress Scorecard using the Industrial Workspace Admin Guided Setup. For more information about the setup tasks, see Setting up the Operational Technology Progress Scorecard.

    Scorecard contents

    To access the OT Progress Scorecard, navigate to All > Industrial Workspace and select the OT Progress Scorecard (OT Progress Scorecard icon) icon.

    The following table describes columns in the OT Progress Scorecard.

    Table 1. OT Progress Scorecard columns
    Column Description
    Overall Score (%) The progress of your site determined by the indicators on the scorecard. You can edit the weightage to control how much an indicator contributes to the overall score. For more information, see Set the system properties for the Operational Technology Progress Scorecard.
    % of Expected OT Devices in CMDB The percentage of your OT devices that you expect to have in the Configuration Management Database (CMDB).
    Note:
    If you see a value of -1, then one or more of the values in the % of Expected OT Devices in CMDB indicator is missing the Expected OT Device attribute in the OTPSC Attributes table. For information about how to configure expected OT devices see Configure the expected OT devices for a site.
    Classified OT Devices (%) The percentage of classed OT devices. Classified OT Devices (%) doesn’t include OT devices classed as cmdb_ci_ot.
    Assigned OT Devices (%) The percentage of OT devices with values in the following fields:
    • Assigned to
    • Owned by
    • Managed by
    • Supported by
    • Approval group
    • Managed group
    • Support by
    • Change group
    OT Device Data Completeness (%) The percentage of OT devices that meet your data goals. This metric depends on the CMDB Health Dashboard - Completeness Score Calculation job and you must set the required & recommended fields on the CI Class Manager. For more information, see Configuring CMDB Health.
    Completeness is a KPI determined by the following metrics:
    Required
    Measures the percentage of CIs in which fields that are defined as required, aren't populated. Missing fields are tagged as incomplete noting that for this CI some information is missing.
    Recommended
    Measures the percentage of CIs in which fields that are set as recommended, aren't populated.
    For more information about data completeness, see CMDB Health KPIs and metrics
    Note:
    If you see a value of -1, then the CMDB Health Dashboard - Completeness Score Calculation job hasn't been run yet. Or the job has been run with an incomplete status.
    Mapped OT Devices (%) The percentage of OT devices mapped to an equipment model entity.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Backed up OT Devices (%) The percentage of OT devices with backup records created.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Assigned OT Vulnerable Items (%) The percentage of OT vulnerable items that aren't closed and addressed.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Approved OT Change Requests (%) The percentage of OT change requests that are submitted and approved.
    Note:
    If you see a value of 0, then no OT devices have been found.
    OT Incidents with OT Context (%) The percentage of OT incidents that have OT device or equipment model data.
    Note:
    If you see a value of 0, then no OT devices have been found.