Operational Technology (OT) Manager Foundation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Operational Technology (OT) Manager Foundation

    The Operational Technology (OT) Manager Foundation in ServiceNow is designed to streamline processes within the Industrial Workspace by effectively managing OT device data. It leverages generative AI capabilities, AI agents, and agentic workflows to enhance operational efficiency in managing OT environments.

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    Access to application features and AI capabilities varies based on your ServiceNow license tier and geographic region, with some AI functionalities restricted in certain regulated or data-protected environments.

    Key Features

    • Generative AI Capabilities: Use AI-driven tools to automate and optimize OT device data processes.
    • OTM AI Agent Collection: Employ specialized AI agents designed for OT management tasks.
    • Agentic Workflows: Configure workflows that utilize AI agents to handle operational tasks autonomously.

    Note that availability of AI model providers and features may be limited by region, compliance requirements, or data center restrictions. Customers should consult the latest documentation and knowledge base articles for current availability.

    Data Handling and AI Considerations

    • Data Processing: The application transfers data from your instance to centralized ServiceNow environments, potentially across different regions or third-party cloud providers (e.g., Microsoft Azure), complying with ServiceNow’s internal policies and compliance standards.
    • Data Collection: Inputs, outputs, and edits from the application are collected to improve ServiceNow AI technologies. Customers have the option to opt out of data collection at any time.
    • AI Limitations and Responsible Use: Since AI models generate predictions based on data patterns, outputs may not always be accurate or complete. It is critical to apply human oversight, thoroughly test the application for your use cases, and avoid sole reliance on AI-generated results, especially in sensitive or high-impact domains.
    • Compliance: Users must adhere to ServiceNow’s AI Acceptable Use Policy and stay informed about updates.

    Support and Resources

    • Access the ServiceNow Community on AI and Intelligence for discussions and insights.
    • Use the Known Error Portal to identify and troubleshoot common issues.
    • Contact ServiceNow Customer Service and Support for personalized assistance.

    Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.