--- sourceDocument: Brazil Operational Technology Management sourceDocumentLink: https://www.servicenow.com/docs/r/operational-technology Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # OT Manager Foundation # Operational Technology (OT) Manager Foundation {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology (OT) Manager Foundation The Operational Technology (OT) Manager Foundation in ServiceNow streamlines processes within the Industrial Workspace by managing OT device data efficiently. It offers AI capabilities to enhance insights and productivity tailored to your industrial operations. Depending on your licensing tier, you will have access to varying AI features, including generative AI skills, agentic workflows, and AI agents designed to support your OT management needs. Show full answer Show less ## Key Features * **AI Licensing Tiers:** Offers three levels---Foundation (basic AI insights), Advanced (enhanced productivity tools), and Prime (full AI autonomy and customization). * **Integration with ServiceNow AI Platform:** Provides access to generative AI skills and agentic workflows to automate and improve operational tasks. * **Deprecation Notice:** Now Assist for OT Manager is being phased out starting with the Australia release and will no longer be installed on new instances but remains supported for existing customers. * **Data Handling:** OT Manager Foundation processes data by transferring it from customer instances to centralized ServiceNow environments or third-party cloud providers under strict compliance policies. * **Data Collection and Improvement:** ServiceNow collects your interaction data with the application to enhance AI models and services, with an option for customers to opt out of such data collection. ## Important Considerations * AI capabilities may be limited or unavailable in certain regions, regulated markets, or data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected). * AI outputs are predictive and may not always be accurate or complete; human oversight and validation are essential, especially in critical domains such as healthcare, finance, and security. * Users must comply with ServiceNow's AI Acceptable Use Policy, which governs responsible AI use and may be updated over time. ## Next Steps for ServiceNow Customers To effectively leverage OT Manager Foundation, customers should assess their licensing tier to understand available AI features, validate AI outputs with appropriate human oversight, and review data processing and compliance requirements. Staying informed about region-specific AI availability and ServiceNow policy updates will help optimize OT management and ensure compliance and security. Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data. ## Get started {#now-assist-for-otm-landing__section_hht_hgl_5yb} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). ## Get started with AI {#now-assist-for-otm-landing__cf-app-landing-get-started} Starting with the Australia release, Now Assist for Operational Technology Manager (OTM) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-otm-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Operational Technology Manager, see [OT Manager Foundation](https://www.servicenow.com/docs/mZv77Qb9e47cwJ96FQrE0w "The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process."). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) {#now-assist-for-otm-landing__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-otm-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-otm-landing__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-for-otm-landing__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-otm-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-otm-landing__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-otm-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-otm-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).{#now-assist-for-otm-landing__p_jv2_nfg_h1c}