---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Assign Operational Technology Change Management roles

# Assign Operational Technology Change Management roles {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign roles to your users so that you can control their access to the features, capabilities, and data in the Operational Technology Change Management
application.

## Before you begin

Role required: admin or user_admin

## About this task

Users with the roles that are listed in the following table can use the application.{#assign-operational-technology-change-request-roles__table_qlr_hcm_ysb__entry__2}

| Role | Description |
|-|-|
| Change Manager \[sn_ot_change_manager\] | Can manage OT change model records. |
| Change Admin \[sn_ot_change_admin\] | Can create, view, delete, and edit OT change records. Can configure categories and system properties. |
| Change Write user \[sn_ot_change_write\] | Can create, view, and edit OT change records. Can also be assigned IT change tasks, and can edit and close the IT change task they're assigned to. For more information, see [Managing change requests across sites](https://www.servicenow.com/docs/z9pyHSGczZPPGpo1hxwwgA "You can view, create, or edit the change requests that belong to your site or other sites by using the Operational Technology Change Management application. By viewing the change requests from other sites, you can implement similar changes at your site."). |
| Change Read user \[sn_ot_change_read\] | Can only view OT change records. |
[ ]

{#assign-operational-technology-change-request-roles__table_qlr_hcm_ysb}

## Procedure

Assign roles to users and groups by using the ServiceNow AI Platform user administration feature.

| Task | User administration feature |
| Assign a role to a user | See [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
| Assign a role to a group | See [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
|-|-|

{#assign-operational-technology-change-request-roles__choicetable_rf2_1cn_ysb}