Managing change requests across sites

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Managing Change Requests Across Sites

    The Operational Technology Change Management application allows users to view, create, and edit change requests for their sites and other sites. Users with thesnotchangewriterole can manage change requests effectively, gaining visibility into changes across different sites to implement similar changes locally.

    Show full answer Show less

    Key Features

    • Role Permissions: Users with the snotchangewrite role can view and edit change requests assigned to them or for their site. They can also create OT change requests and view those belonging to other sites.
    • Cross-Site Access: The snotchangewrite role provides read-only visibility of changes across sites, facilitating the application of similar modifications.
    • Required Additional Roles: To manage change requests effectively, users may need additional roles such as cmdbotisaeditor for editing requests or cmdbotisaviewerall for broader access across all sites.

    Key Outcomes

    By utilizing the Operational Technology Change Management application, users can efficiently manage and implement change requests across sites, ensuring better coordination and consistency in operational changes. Users can navigate to specific lists such as "Assigned to me," "Belong to my sites," or "All" to view and edit relevant change records.

    You can view, create, or edit the change requests that belong to your site or other sites by using the Operational Technology Change Management application. By viewing the change requests from other sites, you can implement similar changes at your site.

    Change requests across sites overview

    If you have the sn_ot_change_write role, you can do the following tasks:
    • View and edit the Operational Technology (OT) change requests that are assigned to you or the change requests that belong to your site.
    • Create the OT change requests.
    • View the OT change requests that belong to the other sites.
    The main benefit of having the sn_ot_change_write role is that you have read-only visibility of changes across sites. Viewing other changes across sites can help you implement similar changes at your site.
    Note:
    You can only edit OT change requests belonging to sites you have access to. Learn more about additional roles required for managing cross-site OT change requests in the following sections.

    Other OT roles and permissions that you need with the sn_ot_change_write role

    The following table describes the additional roles that you, as a user with the sn_ot_change_write role, need so that you can access the change requests for your site or any site.
    Table 1. Other roles that you need with the sn_ot_change_write role
    Role Permissions
    sn_ot_change_write with the cmdb_ot_isa_editor role Create and edit the change requests for your site.
    sn_ot_change_write with cmdb_ot_isa_viewer role Create and edit the change requests for your site.
    sn_ot_change_write and cmdb_ot_isa_viewer_all Create and edit the change requests for any site.
    sn_ot_change_write with no site role View the change requests for any site.

    Other OT roles and permissions that you need with the sn_ot_change_read role

    The following table describes the additional roles and permissions that you, as a user with the sn_ot_change_read role, need so that you can view the change requests for your site or any site.
    Table 2. Other roles that you need with the sn_ot_change_read user role
    Role Permissions
    sn_ot_change_read with the cmdb_ot_isa_editor role View the change requests for your site.
    sn_ot_change_read with cmdb_ot_isa_viewer role View the change requests for your site.
    sn_ot_change_read and cmdb_ot_isa_viewer_all View the change requests for any site.
    sn_ot_change_read with no site role View the change requests for any site.

    Where to view or edit change requests

    The following OT change request lists are available in the Lists module on the Industrial Workspace:
    • Assigned to me: View and edit your assigned change records by navigating to OT Change Requests > Assigned to me.
    • Belong to my sites: View and edit the change records that belong to your sites by navigating to OT Change Requests > Belong to my sites.
    • View the existing change records at different sites by navigating to OT Change Requests > All.