---
sourceDocument: Brazil Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/operational-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Skill inputs and triggers

# Skill inputs and triggers for ServiceNow Otto for Operational Technology (OT) Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Skill inputs and triggers for ServiceNow Otto for Operational Technology (OT) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions.

## ServiceNow Otto for OT Service Management skill input overview {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_hn3_yty_fdc}

Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data used for a skill, such as the table and fields used to generate an incident
summary. A trigger initiates an action, such as when the system generates OT resolution notes.

## OT incident summarization skill {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_ijv_tr4_hzb}

The OT incident summarization skill includes the inputs that identify the table and fields that are used when an OT incident summary is generated.  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

The following table lists the inputs for the OT incident summarization skill.  
{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_case_summary_inputs__entry__2}

| Input | Description |
|-|-|
| Input table | OT incident \[sn_ot_incident\] |
| Input fields | * Description * Short description * Work notes * Additional comments * Priority * Site * Equipment model entity * OT device * OT incident task {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_wht_y54_hzb} |
| Input template states | * New * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_sw1_ghh_bcc} |
[Table 1. Inputs for the OT incident summarization skill]

{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_case_summary_inputs}

The following table lists the descriptions for the OT incident summarization skill.  
{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_ayc_blh_bcc__entry__2}

| Description | Mandatory for input state |
|-|-|
| Issue | * New * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_efw_rlh_bcc} |
| Key Actions Taken | * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_umb_tlh_bcc} |
| Resolution | * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_ojw_tlh_bcc} |
| OT incident task | * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_pwk_bfm_ydc} |
[Table 2. Descriptions for the OT incident summarization skill]

{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_ayc_blh_bcc}

## OT resolution notes generation skill {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_z2l_vr4_hzb}

The OT resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for an OT incident.  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

The following table lists the inputs for the resolution notes generation skill.  
{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_resolution_notes_inputs__entry__2}

| Input | Description |
|-|-|
| Input table | OT incident \[sn_ot_incident\] |
| Input fields | * Description * Short description * Work notes * Additional comments * Priority * Site * Equipment model entity * OT Device {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_cmh_3v4_hzb} |
[Table 3. Inputs for the OT resolution notes generation skill]

{#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_resolution_notes_inputs}