Report a knowledge gap from an OT incident record

Report a knowledge gap from an Operational Technology (OT) incident if you can't find relevant knowledge articles about the incident.

Before you begin

Role required: sn_ot_incident_read

Procedure

1. Navigate to All > Industrial Workspace.
2. In the list view under the OT Incident module, open one of the available lists.
3. Select the incident record that you want to report a knowledge gap for.
4. Select the More actions icon () to expand the menu.
5. Select Report Knowledge Gap.
6. On the form, fill in the Description field with a summary of the knowledge gap.
   Note:

   The Topic field automatically fills with the name of the incident record. If needed, you can change this field.
7. Select Submit.

Result

The knowledge gap is reported and a feedback task is created.

What to do next

You can view the feedback task under the Knowledge Gaps related list in the incident record.

To assign feedback tasks to the correct user or user group, see Assign feedback tasks.