Operational Technology

  • Release version: Zurich
  • Updated November 20, 2025
  • 2 minutes to read
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    Summary of Operational Technology

    ServiceNow® for Operational Technology helps organizations streamline operations, increase productivity, and enhance uptime on production floors through digital workflows. This solution provides a comprehensive view of operational technology systems, enabling secure management, monitoring, and connection to production processes.

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    Key Features

    • Improved Visibility: Gain a complete and contextual overview of operational technology systems to ensure security and functionality.
    • Digital Workflows: Integrate operational technology systems with production processes for enhanced efficiency.
    • Vulnerability Management: Centralize assessments and responses to events and threats in one place.
    • Workforce Empowerment: Develop low-code and no-code applications for collaborative monitoring and problem-solving.

    Key Outcomes

    Organizations leveraging ServiceNow's Operational Technology Management can expect maximized uptime, operational resilience, and a more effective response to production challenges. The digital map feature enhances visibility of industrial processes, allowing for quicker assessment of potential impacts on production.

    Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.

    Operational Technology overview

    Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.

    Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers
    Overview explanation of benefits in Operational Technology, Core Operations, and empowering factory workers.

    Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

    Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

    Figure 2. Equipment model dependency view
    Equipment model dependency view.
    By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.
    Note:
    The Operational Technology Management solution isn't supported on Now Mobile®.
    Improve visibilityImprove visibility Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.
    Digital workflowsDigital workflows Connect your Operational Technology systems to production processes and digital workflows.
    Vulnerability managementVulnerability management See everything in one place, so that you can assess, prioritize, and respond to events and threats.

    Equip your workforce

    Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

    See the solution brief for details.

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