Create a fulfillment flow for an Operational Technology request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology (OT) request.

    Before you begin

    Role required: admin

    About this task

    You can link a fulfillment flow to your catalog item. Fulfillment flows trigger catalog task creation and notifications when another user submits an OT request.

    Procedure

    1. Navigate to All > Process Automation > Flow Designer.
    2. Select the Flows button.
    3. In the New drop-down, select Flow.
    4. On the Properties form, fill out the fields.
      For more information about the Properties form, see Create a flow in Workflow Studio.
    5. Select Build Flow.
    6. Add a trigger to your flow.
      For more information, see Create a flow in Workflow Studio.
    7. Add actions, flows, subflows, or glow logic.
      For more information, see Create a flow in Workflow Studio.
    8. Select Save.

    Result

    Workflow Studio saves a draft of the flow, trigger, and actions for the fulfillment flow. You can now choose the fulfillment flow and apply it to a catalog item.