Exploring Recommended Actions for Operational Technology Service Management (OTSM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the including Operational Technology (OT) incidents.

    Recommended Actions for OTSM overview

    Recommendations appear as actionable real-time recommendation in the side panel while updating or creating OT incident records in the Industrial Workspace. You can access recommendations in the Industrial Workspace by selecting the Recommendations icon (Recommended Actions icon) in the side panel.

    Recommended Actions for OTSM workflow

    The workflow for Recommended Actions for OTSM includes the Use Context. Use the OT incident context to find and use the recommendations in Industrial Workspace.

    Note:
    For OT incidents, you can use guidance based recommendations in the Recommendations panel.