Apply Recommended Actions to your Operational Technology incidents

Apply Recommended Actions to your Operational Technology (OT) incidents to display relevant actions to users based on the context of an OT incident record.

Before you begin

Role required: sn_ot_incident_write

Note:

You can only view the recommended actions for an OT incident when the OT incident is related to a site that you have access to, or the incident isn't in a Closed or Canceled state.

About this task

You can use the Recommendations panel and AI search when viewing an OT incident record to view and select relevant actions related to your incident.

For more information about Recommended Actions, see Using the Recommended Actions application.

Procedure

1. Navigate to All > Industrial Workspace.
2. Open the Industrial Workspace list view.
3. In the OT Incidents list module, select one of the available lists.
4. Open the incident record that you want to review the recommended actions for.
5. Select the Recommended Actions () icon.
6. In the Recommendations panel, review and select the recommended actions.