---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Integrate with FSM

# Integrate with Field Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Enter Customer Service with Field Service Management plugin com.snc.csm_fsm_integration in the Search field.
3. Click Install.  
   For more info, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
{#activate-fsm-csm-integration__steps_vb4_sfz_pgb}

## Result

After the plugin is installed, Field Service Management application is integrated with Customer Service Management.
* **[Integrating with Field Service Management](https://www.servicenow.com/docs/t8cXONoZK4y4ReBjWKRUVw)**   
  The Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration) provides an integration between the Customer Service Management and Field Service Management applications.

*[\>]: and then