---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Activate the Return Merchandise Authorization

# Activate the Return Merchandise Authorization plugin {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can activate the RMA Case Management plugin (com.sn_csm_rma_case). The plugin enables you to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases.{#activate-return-merchandise-authorization-plugin__activate-return-merchandise-authorization-plugin-info}

## Before you begin

Install the following plugins or confirm that they exist before activating the RMA Case Management plugin:
{#activate-return-merchandise-authorization-plugin__table_esl_bqw_rfc__entry__2}

| Plugin | Description |
|-|-|
| Lead to Cash Core \[com.snc.l2c_core\] | Enables you to compose Lead to Cash flow. |
| Customer Service Install Base Management \[com.snc.install_base\] | Enables you to capture the current state of the install base and establish the relationship to any downstream entities that may impact their functioning. |
| Case lines and workflows \[com.sn_case_line\] | Enables a case to hold many line items. The line items are product instances and can be extended for various order to case operations entities. |
| Entitlements Verification \[com.sn_ent_verify\] | Provides API to verify entitlement and characteristics. |
[Table 1. List of plugins to be installed before the RMA Case Management plugin]

{#activate-return-merchandise-authorization-plugin__table_esl_bqw_rfc}

Role required: admin

## About this task

The following items are installed with RMA Case Management:

* Plugin
* Tables
* Roles
{#activate-return-merchandise-authorization-plugin__ul_p4t_2xq_rfc}

For more information, see [Return Merchandise Authorization Case Management](https://www.servicenow.com/docs/fHwAMCoYlqXZjj1DxzVxUw "Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization (RMA) Case Management.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-return-merchandise-authorization-plugin__find-plugins-cmd}
2. Find the RMA Case Management plugin (sn_csm_rma_case) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-return-merchandise-authorization-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-return-merchandise-authorization-plugin__steps_q4t_2xq_rfc}
**Related concepts**   

* [Return Merchandise Authorization](https://www.servicenow.com/docs/HfS0353_DkTaYyyRlP0oTA "Return Merchandise Authorization (RMA) enables the return, replacement, and repair for install base items. It offers simplified processes, decreased turnaround time, and a unified workflow.")
* [Using order operations applications](https://www.servicenow.com/docs/oZjqfDpUFX1hJTATYtEXFA "Learn how to use order operations applications.")

*[\>]: and then