---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Activate ServiceNow Otto AI Interface

# Activate ServiceNow Otto AI Interface {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.

## Before you begin

Role required: admin

## Procedure

1. Activate the ServiceNow Otto for Sales Automation plugin (sn_som_gen_ai).  
   For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
2. Navigate to AllConversational InterfacesAssistant Designer.  
   The Assistant Designer page appears.
3. Select Edit on ServiceNow Otto for Virtual Agent (default) assistant.  
   The ServiceNow Otto for Virtual Agent (default) assistant is displayed.
4. Navigate to SettingsDisplay experienceMobile apps.  
   The Mobile apps section appears.
5. In the Chat launcher function section, select Add agent chat from the Add Chat launcher function list.  
   The Add chat experience dialog box appears.
6. In the Add chat experience dialog box, select Premium chat.  
   Note:  
   Premium chat enables you to have the best experience with ServiceNow Otto AI interface.
7. Select Add.  
   The Agent Chat function is added.
8. Select Save.
9. On the Assistant Designer page, select the More Actions icon for ServiceNow Otto for Virtual Agent (default).
10. Select Activate.

## Result

The ServiceNow Otto AI interface on Sales CRM Mobile is available for users.
**Related tasks**   

* [Configure Sales CRM Mobile Application](https://www.servicenow.com/docs/wqt1O6LWhPclIH1pGkSiEA "Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.")
* [Use ServiceNow Otto on Sales CRM Mobile](https://www.servicenow.com/docs/FjVfwwCAyTquGSibP8fG5g "Use ServiceNow Otto AI interface on Sales CRM Mobile to chat, view AI generated summary, and manage your sales records.")

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