---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Activating the RMA Agentic workflows

# Activating the RMA Agentic workflows {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the agentic workflows and triggers to manage cases and provide resolutions.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI Agent studioCreate and Manage.
2. Select RMA AI Agent workflow.  
   The workflow is active by default.
3. In the RMA AI Agentic workflow, select Define trigger.
4. Select the agentic workflow trigger in the list.
5. On the Edit trigger form, set Active to true.
**Related concepts**   

* [RMA AI agentic workflow](https://www.servicenow.com/docs/270gNNCNiFoOFmGCVene7w "Automate and streamline Return Merchandise Authorization (RMA) case handling, reducing manual intervention, improving responsiveness, and ensuring consistent decision-making.")
* [Return Merchandise Authorization case self service](https://www.servicenow.com/docs/devrwcPl5TFoYvWYBWhAXQ "Return Merchandise Authorization (RMA) case self-service plugin (com.sn_csm_rma_case_ss) enables customers to view and respond to RMA cases directly on the Business Portal, without having to contact support.")

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