---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Activity Management reference

# Activity Management reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the Activity Management application.
* **[Components installed with CRM Touchpoints](https://www.servicenow.com/docs/ZNfF6M3cIw3hwEoCb1idKQ)**   
  Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.
* **[Create new CRM touchpoint form](https://www.servicenow.com/docs/hUDmkBdaN6CDv0~ZvIhPsA)**   
  Field descriptions for the Create New CRM Touchpoint form.
* **[Create new meeting form](https://www.servicenow.com/docs/BYPVrFGPXO05ZrlfbCik~Q)**   
  Field descriptions for editing or reviewing details on the Create New Meeting form for CRM Touchpoints.
* **[Create new callback form](https://www.servicenow.com/docs/G4X~EOuo3T9~CYOXV0Tn6w)**   
  Field descriptions for the Create New Callback form for CRM Touchpoints.
* **[Components installed with the CRM Outlook Add-in](https://www.servicenow.com/docs/cXGbO_Jnq9mjdE_pDTAUcg)**   
  User roles are installed with activation of the CRM Outlook Add-in plugin.
* **[Lead form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/X4oA~gMhPg6McBIv5m~XAw)**   
  Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
* **[Account form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/Mexbwg0G7p~kPusa7bGZEw)**   
  Field descriptions for viewing or editing an account record from the ServiceNow CRM for Outlook add-in.
* **[Contact form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/swjhRyDcLq96PsCcXZinCQ)**   
  Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.
* **[Opportunity form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/FJOE~CCGB7SKNx7l72axjg)**   
  Field descriptions for viewing or editing an opportunity record from the ServiceNow CRM for Outlook add-in.
* **[Staged Email table](https://www.servicenow.com/docs/lQDK3Fi4bgUH_1KeCDDZ3w)**   
  Field descriptions for viewing email records linked to CRM entities in the Staged Email \[sys_email_staging\] table.