---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Capture enrichment details

# Capture order enrichment details for complex fulfillment {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Collect additional order details and technical information necessary for order decomposition and fulfillment, promoting accurate delivery and helping prevent delays or fallouts for complex products or services.

## Before you begin

Role required: sn_ind_tmt_orm.order_fulfilment_agent

## About this task

You can enrich order and order line items that meet the following conditions:

* The Order Enrichment Flow Policy is configured for this product offering
* The order has been captured, reviewed, and submitted by an order agent
* The order and order line items are in the Enrichment in progress state
{#capture-order-enrichment-details__ul_bwy_42j_pgc}

## Procedure

1. Navigate to  WorkspacesCRM Workspace. .
2. Select the List icon .
3. Navigate to the order enrichment task using either of the following options.

   | Navigation option | Steps |
   | From Customer Orders | 1. Navigate to Customer OrdersAll. 2. Select the order record that's ready for enrichment, which is indicated by the Enrichment in progress state. 3. View the order enrichment tasks by selecting the Order Tasks tab. 4. Select the order enrichment task to open the task record and view its details. {#capture-order-enrichment-details__ol_rq5_v4y_pgc} |
   | From Order Tasks | 1. Navigate to Order TasksAll. 2. Select the order record that's ready for enrichment.This is indicated by the Enrichment in progress state. 3. Select the order enrichment task to open the task record and view its details. |
   |-|-|

   {#capture-order-enrichment-details__choicetable_ctl_t4y_pgc}
4. Select Configure.
5. Capture the additional information that you gathered from the customer in the configurator UI.  
   Depending on the product configuration, you can choose from a value range, a drop-down menu, or enter text in the configurator UI.
6. **Optional:** Adjust the quantity by entering a value in the Quantity field.
7. Review the quantity and other details in the Current Selection pane before proceeding.
8. Select Update.  
   You're redirected back to the enrichment task Details page.
9. To mark the task as complete, select the Closed complete option from the State drop-down menu and select Save.  
   You're redirected back to the Order Tasks tab where you can see new set of tasks that are asynchronously created.
10. Complete all the enrichment tasks in a similar manner.
11. **Optional:** View the summary of your selections for each enrichment task by going to its Order Task Characteristics Values tab.  
    The Characteristic Options tab displays all the available options for that product characteristic.

## Result

The order record is updated with all necessary fulfillment details. The order state changes to New. The fulfillment manager can now approve or reject the order.

## What to do next

[Approve orders in Order Management](https://www.servicenow.com/docs/sgpvgkoM88kz_T3sCzZmOw "Approve an order in Order Management to begin decomposition and fulfillment process.")
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/plvzJpZ6DQe34i32M_1_mQ "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/syJuj4_5c95HS9h75RAYnQ "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

*[\>]: and then