---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Compatibility information

# Compatibility information for Customer Engagement Sequences {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The features that are supported in Customer Engagement Sequences are determined by combinations of ServiceNow AI Platform, Playbooks in Workflow Studio, and the Customer Engagement Sequences app version.
The following versions of the Customer Engagement Sequences application are compatible with the ServiceNow® Xanadu, Yokohama, Zurich, and Australia releases:

* Customer Engagement Sequences 1.0.0
* Customer Engagement Sequences 2.0.1
* Customer Engagement Sequences 2.1.0

The following table provides a comparison of features available with two Customer Engagement Sequences version 1.0.0 and 2.0.1.
{#compatibility-matrix-upgrade-info__table_xmx_jzr_ghc__entry__3}

| Feature | Customer Engagement Sequences 1.0.0 | Customer Engagement Sequences starting with version 2.0.1 |
|-|-|-|
| Roles For more information, see [Components installed with Customer Engagement Sequences](https://www.servicenow.com/docs/TkRETs73iGFHnclKx1tSdw "Several types of components are installed with activation of the Customer Engagement Sequences plugin, including tables and user roles."). | * Sequence viewer * Sequence task read granular {#compatibility-matrix-upgrade-info__ul_bzw_wtq_3hc} | * Sequence admin (granular admin role) * Sequence executor (renamed from Sequence viewer) * Sequence writer * Sequence readerProvides the ability to view the sequences in Playbooks starting with the Zurich release. * Sequence task read granular {#compatibility-matrix-upgrade-info__ul_ynp_4zr_ghc} |
| Schedule call activity | Unavailable | Available starting with the Xanadu release. |
| Multi-trigger capability | Available starting with the Zurich release and Playbooks version 28.1. | Available starting with the Zurich release and Playbooks version 28.1. |
| Decision branches for stages Demo data | Available starting with the Zurich release and Playbooks versions 28.3. | Available starting with the Zurich release and Playbooks version 28.3. |
| Runtime permissions | Available starting with the Zurich release and Playbooks version 28.1. | Available starting with the Zurich release and Playbooks version 28.1. |
[ ]

{#compatibility-matrix-upgrade-info__table_xmx_jzr_ghc}  
Note:  
The click-to-call capability and activity picker options for the Schedule call activity in Workflow Studio vary by release.

* In Xanadu and Yokohama, only the Schedule call activity is available in the activity picker and does not include the click-to-call capability.
* Starting with Zurich and Customer Engagement Sequences 2.1.0, both Schedule call and Schedule call - Deprecated appear in the activity picker. Use the Schedule call activity to enable the click-to-call capability.
**Related concepts**   

* [Using Customer Engagement Sequences](https://www.servicenow.com/docs/sr8jq3z6oPBoUB4wb5d2Og "Empower sales teams to automate and optimize customer engagement at every stage from initial outreach to renewal and expansion. By orchestrating both automated and manual steps, provide timely, relevant, and consistent engagement experience to every prospect and customer.")
* [Customer Engagement Sequences](https://www.servicenow.com/docs/XZMXp2EgnEvWK_7wD1b8mg "Customer Engagement Sequences is a playbook that consists of a series of automated and manual activities that can be set up to engage with leads and customers at every stage of their relationship with your business​ through various channels.")