---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with the CRM Outlook Add-in

# Components installed with the CRM Outlook Add-in {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
User roles are installed with activation of the CRM Outlook Add-in plugin.

## Roles installed {#components-installed-crm-outlook-add-in__section_pxy_wdb_23c}

{#components-installed-crm-outlook-add-in__table_qxy_wdb_23c__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| CRM Outlook Add-in admin \[sn_crm_outlook.crm_outlook_admin\] | Granular administrative permission for configuring and managing data related to the CRM Outlook Add-in. | * ais_admin * sn_crm_outlook.crm_outlook_user * sn_nb_action.next_best_action_author * sn_outlook_addin.outlook_addin_setup {#components-installed-crm-outlook-add-in__ul_cpf_s3f_23c} |
| CRM Outlook Add-in user \[sn_crm_outlook.crm_outlook_user\] | Associates emails to existing or new CRM entities using the ServiceNow CRM for Outlook add-in. | * workspace_user * sn_nb_action.next_best_action_user {#components-installed-crm-outlook-add-in__ul_ccz_z3f_23c} |
[ ]

{#components-installed-crm-outlook-add-in__table_qxy_wdb_23c}