---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure quote document generation

# Configure quote document generation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Generate PDF Document feature generates a PDF document of the current quote based on the selected template. After the document is generated, it is available in the Attachments section of the
Contextual Side Panel (CSP). To enable this feature, an administrator configures a custom integration and a custom event that initiate the document generation process.

## Before you begin

Role required: admin

Before you configure the document generation feature, complete the following instance setup:

1. Activate the Quote Experience plugin (App ID: sn_quote_mgmt_adv).
2. Submit a support ticket requesting to enable the Document Generation tenant setting.
3. When the tenant setting is enabled, export and import the transaction blueprint.

{#configure-generate-document__ol_instance_setup}

You must also create a document template before you configure this feature. Document templates are created and managed outside ServiceNow CPQ Administration. For instructions, see [Configure quote PDF documents](https://www.servicenow.com/docs/2CK3Yf48BYaikXmd1SFssA "As a sales operation specialist, you can generate professional-looking PDF templates that present quotes in a standardized format that reflects company branding and logos. You can also set up Docusign to enable signers to sign quotes electronically and send them through email.").

## About this task

The document generation feature uses the following system fields to determine the template and signers for the generated document.
{#configure-generate-document__table_system_objects__entry__3}

| Type | Display name | Variable name |
|-|-|-|
| Field | Document Template | `txn.docGen.template` |
| Field | Document External Signer | `txn.docGen.externalSigner` |
| Field | Document Internal Signer | `txn.docGen.internalSigner` |
[Table 1. System fields for document generation]

{#configure-generate-document__table_system_objects}

To configure the feature, update the system fields, create a custom integration and a custom event in the blueprint, and then deploy the blueprint. Complete the following phases in order.

## Procedure

1. Navigate to AllCPQ AdministrationTransaction.
2. On the blueprint, select Fields.
3. For each system field listed in the preceding table, set the Default Access to Editable.
4. Add each system field to the transaction layout.
5. Create a custom integration.  
   For more information, see [Quote transaction integrations](https://www.servicenow.com/docs/mN4oL42WKrCuXlX~IZHaog "Integrations connect ServiceNow Quote Experience to external data sources, enabling the exchange of data between quotes and third-party systems such as Salesforce in ServiceNow CPQ.")
6. Configure the following integration settings.  
   {#configure-generate-document__table_integration_settings__entry__2}

   | Setting | Value |
   |-|-|
   | HTTP Method | `POST` |
   | Additional Path | `/api/sn_quote_mgmt_adv/v1/quotes/{{txn.id}}/documents` |
   | Timeout | `5000` |
   | Line Item Details to Include | None |
   | Async | Disabled |
   | Headers | Not applicable |
   [Table 2. Integration settings]

   {#configure-generate-document__table_integration_settings}
7. Leave the Request Transformation unconfigured.  
   No request transformation is required for this integration.
8. For Connection to Endpoint, select serviceNowJwtConnection.
9. Leave the Response Transformation unconfigured.  
   No response transformation is required for this integration.
10. Create a custom event.
11. In the event properties, set Event Access to Active.
12. Associate the integration you created with the event.
13. Add a button to the layout to trigger the event.
    1. Enable the event button.
    2. From the Event picklist, select the event you created in Phase 3.
14. In Views, adjust the access to the event for each stage.
15. Select Save.
16. Select Deploy to deploy the blueprint.

## Result

When a user selects the generate-document button on a quote, the integration generates a PDF document from the selected template and attaches it to the quote. The document is available in the Attachments
section of the Contextual Side Panel (CSP).

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