---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure order enrichment flows

# Configure order enrichment flows using Decision Tables {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate enrichment subflows with the product or service specifications by using the Order Enrichment Flow Policy in Decision Tables.

## Before you begin

Role required: process admin

## About this task

Add rows to the Order Enrichment Flow Policy decision table to specify which products should go through enrichment. Add the product enrichment subflow to a new row in this table with the appropriate conditions​​. Conditions
can be a combination of product specification and offering information.

## Procedure

1. Navigate to AllDecision Builder.
2. Select the Order Enrichment Flow Policy decision table.
3. In the Specification column of the conditions section, select the order line item to set a condition.
4. Select the product offering in the Offering column.  
   Figure 1. Decision table for order enrichment process
5. Select Save.

## Result

A list of subflows appear in the results section. These sub flows create the enrichment tasks for an order line item during the enrichment process. For more information, see [Decision Builder user interface](https://www.servicenow.com/docs/access?context=decision-builder-user-interface&version=australia&pubname=australia-build-workflows&ft:locale=en-US).
**Related concepts**   

* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")
* [Using Order Management](https://www.servicenow.com/docs/XjXt7a5S2NTwY1oImnUupA "ServiceNow Order Management provides a centralized platform to create and manage customer and service orders throughout their entire life cycle. It automates the complex process from order capture and enrichment through to fulfillment and closure, promoting seamless coordination between sales, operations, and technical teams.")

*[\>]: and then