---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure Partner Relationship Management

# Configure Partner Relationship Management {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the PRM (com.snc.partner_relationship_management) application from ServiceNow® Store to enable enterprises to hire partners and improve their sales cycles.  
Admins and users with various roles, such as Enterprise partner admin (sn_prm.enterprise_partner_admin), Enterprise partner agent (sn_prm.enterprise_partner_agent), and more must complete the following configuration tasks to set up the Partner Relationship Management application.{#configure-partner-relationship-management__table_j2t_zzv_1fc__entry__3}

| Task | Description | Role |
|-|-|-|
| [Install Partner Relationship Management](https://www.servicenow.com/docs/TjJnJFqQxgiIKhP7gSvRPA "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management), along with the demo data and installations that are related to ServiceNow Store applications and plugins.") | Install the Partner Relationship Management application from ServiceNow Store. | admin |
| [Roles and components of Partner Relationship Management](https://www.servicenow.com/docs/IAkrdLQgzS3QhQI44ec7eA "The Partner Relationship Management application uses roles to manage access, identify users, and establish relationships between enterprises and channel partners.") | Assign functional roles to different PRM entities. | admin |
| [Data model for Partner Relationship Management](https://www.servicenow.com/docs/BGPXEOJdHxcJzoMY_NmvXQ "The Partner Relationship Management data model provides a framework to map the relationship between channel partners and programs.") | Configure and add data to the different tables that are installed with PRM. | * admin * Enterprise Partner admin (sn_prm.enterprise_partner_admin) {#configure-partner-relationship-management__ul_o1g_nrs_dfc} |
[Table 1. Set up PRMThis table describes the configuration tasks required for Partner Relationship Management and their descriptions.]

{#configure-partner-relationship-management__table_j2t_zzv_1fc}
* **[Install Partner Relationship Management](https://www.servicenow.com/docs/TjJnJFqQxgiIKhP7gSvRPA)**   
  Install the Partner Relationship Management plugin (com.snc.partner_relationship_management), along with the demo data and installations that are related to ServiceNow Store applications and plugins.
* **[Roles and components of Partner Relationship Management](https://www.servicenow.com/docs/IAkrdLQgzS3QhQI44ec7eA)**   
  The Partner Relationship Management application uses roles to manage access, identify users, and establish relationships between enterprises and channel partners.
* **[Data model for Partner Relationship Management](https://www.servicenow.com/docs/BGPXEOJdHxcJzoMY_NmvXQ)**   
  The Partner Relationship Management data model provides a framework to map the relationship between channel partners and programs.
* **[Partner Workspace](https://www.servicenow.com/docs/QzOhzgn07G5IcVg5FluOKA)**   
  Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.
* **[Configure Segment Management](https://www.servicenow.com/docs/wD3R3anaRC9fdC2AEJidhw)**   
  Install the Segment Management application (com.snc.segment_mgmt) from the ServiceNow® Store to manage and group entities into various segments to promote progression.
* **[Deal Registration](https://www.servicenow.com/docs/cBaQWe3VOsdqeR~KzGNwUg)**   
  Install the Deal Registration Management plugin (com.snc.deal_registration_management) to enable channel partners to identify and manage customer interest in products.
* **[Install Sales Common for Partner Relationship Management](https://www.servicenow.com/docs/YgtQxdm2cQj_EHh~pyOXvA)**   
  Install the Sales Common for Channel Partners plugin (com.snc.partner_relationship_management_sales_common), along with the demo data and installations that are related to ServiceNow® Store applications and plugins.
* **[Install Order Management for Channel Partners](https://www.servicenow.com/docs/KjKscuQSAHngrGawid4~wQ)**   
  Install the Order Management for Channel Partners plugin (com.snc.partner_relationship_management_orm), along with the demo data and installations that are related to ServiceNow® Store applications and plugins.
* **[Install Opportunity Management for Channel Partners](https://www.servicenow.com/docs/6uFXlRh_N2FwsGA31RzpJw)**   
  Install the Opportunity Management for Channel Partners plugin (com.snc.partner_relationship_management_oppty) and installations that are related to ServiceNow® Store applications and plugins.
* **[Install Quote Management for Channel Partners](https://www.servicenow.com/docs/PfduXlNFRw8ahCzXakBvFA)**   
  Install the Quote Management for Channel Partners plugin (com.snc.partner_relationship_management_qm), along with the demo data and installations that are related to ServiceNow® Store applications and plugins.

**Related concepts**   

* [Partner Relationship Management](https://www.servicenow.com/docs/ClRiTKkyWaWubRKf_GqS6g "Learn how the Partner Relationship Management application enables enterprises to hire and engage channel partners to sell their products and services to grow and improve their business.")
* [Using Partner Relationship Management](https://www.servicenow.com/docs/zsfEaUbDHdfBxvCi03zixQ "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.")