---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure Sales CRM Mobile

# Configure Sales CRM Mobile Application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.

## Before you begin

Role required: sales_mobile_user

This role is automatically inherited by users with the sales_agent, sales_restricted_agent, lead_agent, or sales_manager role.

## About this task

## Procedure

1. As an admin, activate the Sales CRM Mobile plugin (sn_sales_crm_mob).  
   For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
2. Depending on your device, go to the Apple App Store or the Google Play Store and download the Now Agent mobile app.
3. Enter your ServiceNow instance credentials.  
   For more information, see [Add a ServiceNow instance to ServiceNow mobile apps](https://www.servicenow.com/docs/access?context=login-end-user&version=brazil&pubname=brazil-mobile&ft:locale=en-US).  
   You are logged in the Sales CRM Mobile application.
* **[Activate ServiceNow Otto AI Interface](https://www.servicenow.com/docs/8HnSCRYUjFYtCUmjCMlv6w)**   
  After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.

**Related concepts**   

* [Mobile experience for Sales CRM](https://www.servicenow.com/docs/FzSJDbU1JyxT_QXT0ReX_w "Manage your Sales CRM workflows from anywhere using the Sales CRM Mobile application. Sales professionals can manage their accounts, consumers, opportunities, and more on the Sales CRM Mobile application.")
* [Sales CRM Mobile Application](https://www.servicenow.com/docs/iZsV80imIjBlJhrg6jurGA "Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.")  
**Related tasks**   

* [Activate ServiceNow Otto AI Interface](https://www.servicenow.com/docs/8HnSCRYUjFYtCUmjCMlv6w "After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.")