---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Lead-to-cash foundation apps

# Configuring the lead-to-cash foundation applications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to configure lead-to-cash foundation applications to establish a unified platform for Sales Customer Relationship Management entities such as managing leads, opportunities, quotes, and orders efficiently.

Installing and configuring the following applications involve installing the applications from the ServiceNow Store store, assigning appropriate roles to users and groups, and then configuring foundational features such as product catalogs, pricing, and customer data models.

1. [Configuring product offerings and catalogs](https://www.servicenow.com/docs/s2PhVVb5hAhunVOxu0Gb9w "Create product offerings and the associated product catalogs that can be used by Sales Customer Relationship Management agents for pre-sales activities, order capture, and post-sales engagement.")

   Create product offerings and the associated product catalogs that can be used by Sales Customer Relationship Management agents for pre-sales activities, order capture, and post-sales engagement.
2. [Install and configure CRM Core](https://www.servicenow.com/docs/zanrnbrkbm63gQYXieyllw "Install the CRM Core application, which enables you to compose and build workflows that your organization maintains for the life cycle of a sold product.")

   Install the CRM Core application which enables you to compose and build workflows that your organization maintains for the life cycle of a sold product.
3. (Optional) [CRM API Core](https://www.servicenow.com/docs/SVBrcEcwUwliEkXwju~NPQ "Enables seamless tracking and management of Sales Customer Relationship Management workflows through structured inbound and outbound request handling, configurable flow processing, and integration with external systems.")

   Configure the CRM API Core plugin to enable tracking and management of Sales Customer Relationship Management workflows through structured request handling, flow processing, and external system integration.
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**Related concepts**   

* [Using lead-to-cash foundation applications](https://www.servicenow.com/docs/aEtZF1aM3DnekYUMEEV49w "Learn how to use lead-to-cash foundation applications.")
* [Lead-to-cash foundation reference](https://www.servicenow.com/docs/itO5lqJabv0cb3g02VcaAw "Reference for lead-to-cash foundation applications.")