---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Defining transient products

# Defining transient products {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you create product offerings and technical specifications, you can identify single-use products and services as transient, to differentiate them from persistent products. Examples of one-time use products include
installation or consulting services.

When new orders with transient products are submitted for fulfillment in ServiceNow®
Order Management, the sold product or product inventory records are created with an Installation pending state. After new orders with transient products are fulfilled, the sold product or product inventory state
changes to Inactive. Your fulfillment managers can then quickly see which products aren't part of the active inventory. Agents can't perform Move, Add, Change, Delete (MACD) actions on inactive sold product or product inventory
records.

## Guidelines for defining transient products {#configuring-transient-products__section_wyc_kpk_z2c}

When you're defining product offerings, use the Transient option in the Create New Product Offering form to identify a transient product. If the product has associated technical specifications, you also set the
Transient option in the appropriate Product, Service, and Resource Specification forms.  
When defining transient products, note the following restrictions:

* Create New Product Offering form: The Transient option and the Create contract option can't be enabled at the same time for the product.
* Parent and child product offerings: Transient parent product offerings and parent specifications must have transient child product offerings and child specifications. However, non-transient parent product offerings and parent specifications can have transient child product offerings and child product specifications.
* Linking product offerings to product specifications: A transient product offering must be linked to a transient product specification and vice versa.
* Specification relationships: When defining specification relationships for a transient product, you can associate only a transient service specification or resource specification. Transient product orders are decomposed as indicated in the associated specification.
* Turning on the Transient option for a published product offering doesn't require creating a new version. Turning it off still requires one.
{#configuring-transient-products__ul_czy_hln_z2c}

For details on setting the Transient option for product offerings and specifications, see [Create product offerings](https://www.servicenow.com/docs/M~uiskdcLrcZnkWak1EzOQ "Create and publish a product offering in Sales Customer Relationship Management. Product offerings represent entities that are orderable from the provider of the catalog and includes pricing information. Once published, product offerings are available to agents as they create leads, opportunities, quotes, and orders and to customers placing orders.")
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/vpoMlw~0PugJdRxBuRLFfQ "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/8K~Vac4h7JQ7tgD76_21Iw "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")