Config Converse

  • Release version: Australia
  • Updated March 23, 2026
  • 2 minutes to read
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    Summary of Config Converse

    Config Converse is a ServiceNow CPQ feature that enables users to create simple or complex product configurations using natural language, leveraging artificial intelligence. This functionality streamlines and accelerates the configuration process by interpreting user requests expressed in everyday language and automatically generating configurations, including bills of materials (BOM) when applicable.

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    Enabling Config Converse

    • Submit a support request via the ServiceNow Support portal to enable AI features for ServiceNow CPQ.
    • Once enabled, activate Smart Predict and Config Converse in ServiceNow CPQ Admin under Utilities > Settings.
    • Enable Config Converse on specific blueprint layouts by editing the layout properties and selecting the Config Converse option.
    • You can optionally designate a default landing page for Config Converse on the layout, providing users with a natural language prompt interface and menu options for configuration scenarios.
    • Users retain the option to bypass Config Converse and access the standard configuration page.

    Using Config Converse

    • Users enter configuration requests in natural language into a prompt box and click Generate configuration.
    • Config Converse interprets the request, identifies relevant configuration fields, and populates them to create a configuration aligned with user requirements.
    • A Configuration AI pane displays details of the generated configuration as it is created.
    • After initial generation, users can specify modifications using natural language or manually adjust configurations without using Config Converse.

    Benefits for ServiceNow Customers

    By enabling Config Converse, customers can simplify configuration tasks, reduce manual effort, and speed up the process of defining complex product offerings. It enhances user experience by allowing natural language input, providing flexibility in configuring solutions, and ensuring configurations are accurate and comprehensive.

    With Config Converse, you can use natural language to create simple or complex configurations.

    The new Config Converse feature can make creating new configurations easier and faster by using natural language to leverage artificial intelligence.

    Enable Config Converse

    To enable Config Converse, follow these steps:

    1. Submit a support request to enable AI features for ServiceNow CPQ.

      To submit a support request, use the ServiceNow Support portal. For step-by-step instructions, see Create a case on Now Support for CPQ Customers.

      You’ll receive a message confirming that the features have been enabled. When the features are enabled, continue to step 2.

    2. In ServiceNow CPQ Admin, click Utilities.
    3. On the Utilities page, open the settings.
    4. Click to set Enable Smart Predict.
    5. Click to set Enable Config Converse.

    When Config Converse has been enabled, follow these steps to enable the feature on a layout that’s part of a blueprint:

    1. In ServiceNow CPQ Admin, click to open a blueprint.
    2. Click to open a layout for editing, and then access the layout properties by clicking the gear icon.
    3. In the Layout Properties window, scroll down to the Config Converse section and click to set Enable Config Converse.
    4. If you want to create a default landing page for Config Converse in this layout, click Use Landing Layout.

      When the landing page is enabled, users see a window where they can enter a configuration request using natural language. Depending on the landing page settings, they may also be presented with other options, such as the ability to choose from a menu of configuration scenarios. Users can choose to skip using Config Converse and go to the regular configuration page by clicking Skip.

    Use Config Converse

    To use Config Converse, type a configuration request into the prompt box, and then click Generate configuration. Use natural language. For example, you might enter a request like the following:

    I need to config a workload type of AI/ML using unstructured data types. Data will be accessed moderately frequently, with a data size of 20 TB, a growth rate of 20%, and 99.99% uptime. Data should be retained for two years. Setup will be handled in house.

    Config Converse searches for relevant fields based on the information in the prompt and updates the fields to generate a configuration that meets the requirements you provide. Depending on the configuration, a bill of materials (BOM) is also created.

    As the configuration is generated, a Configuration AI pane appears that shows the details of the new configuration. When the initial configuration is complete, the user is prompted to specify any changes to be made. These changes can also be specified using natural language. Users can also modify the configuration without using Config Converse.