---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Define an approval user

# Define an approval user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define an approver in Advanced Approval Management and the associated approval rule that they review during the approval process.

## Before you begin

[Create the approval rule](https://www.servicenow.com/docs/~llEy6rwkWgYJuw70PZlCw "Define rules for approval workflows. An approval rule identifies the functional approver for the workflow, such as a Finance Manager or Operations Manager. The rule also associates approvers with the appropriate approval trigger conditions, and defines escalation details for reassigning approvals to another approver for the rule.") to be associated with the approver.

Role required: sn_adv_appr_mgmt.approval_rule_admin, sn_adv_appr_mgmt.approval_rule_writer

## About this task

An approval user is a [user of your instance](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) as defined in the User \[sys_user\] table. An approval user can be a dynamic approver, who can approve requests based on certain conditions that you set.
For example, a dynamic user could be a user tied to a particular territory or a manager based on your organization's hierarchy.

## Procedure

1. Navigate to WorkspacesCRM Workspace.
2. Select the List icon .
3. Navigate to Advanced ApprovalsApproval Users.
4. Select New.
5. In the Approval rule field, select the approval rule associated with the approver user.
6. In the User field, select the user who is the approver for the specified approval rule.  
   Note:  
   Approval users must have the sn_adv_appr_mgmt.approval_request_approver role assigned to them.
7. Select Save.

## What to do next

[Define an approval group](https://www.servicenow.com/docs/Ble~wNabl_j8Ad9s0W~aIQ "Define the approval group, such as a contract or finance group, and the associated approval rule that they review during the approval process.").

*[\>]: and then