---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create an entity configuration

# Create an entity configuration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an entity configuration to compose a workflow between two entities. You can update existing configurations and perform actions like suspend, resume, or disconnect a sold product.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllLead to CashEntity Configurations.
2. On the Lead to Cash Entities form, create an entity by selecting New.
3. On the form, in the Name field, enter the entity name and in the Config ID field, enter the entity ID.  
   For a description of the field values, see [Entity configuration and mapping](https://www.servicenow.com/docs/xULv_rX8CjUfNQOHUdywHg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers data from source to target.").
4. Select Submit.  
   You've created an entity configuration. You must now create lead-to-cash entity definitions and attributes.
5. On the Lead to Cash Entity form, in the Lead To Cash Entity Definitions related list, create an entity definition by selecting New.
6. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://www.servicenow.com/docs/xULv_rX8CjUfNQOHUdywHg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers data from source to target.").
7. Select Submit.
8. On the Lead to Cash Entity form, in the Lead To Cash Entity Attributes related list, create an entity attribute by selecting New.
9. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://www.servicenow.com/docs/xULv_rX8CjUfNQOHUdywHg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers data from source to target.").
10. Select Submit.

## Result

You've created an entity configuration and defined its definition and attributes. You must now create a custom entity mapping. To learn how to create a mapping, see [Create an entity mapping](https://www.servicenow.com/docs/vANabY58YA9DfBumY9BAXg "Create an entity mapping to compose a workflow between two entities so that you can update their existing configurations and perform a set of declarative actions like suspend, resume, or disconnect a sold product.").
**Related concepts**   

* [Using lead-to-cash foundation applications](https://www.servicenow.com/docs/aEtZF1aM3DnekYUMEEV49w "Learn how to use lead-to-cash foundation applications.")
* [CRM Core](https://www.servicenow.com/docs/QLrK6uwaLp2G2XWGW1FoqA "Create the Sales Customer Relationship Management workflows for a product and service through entity configurations and mappings. By creating this workflow, your organization can analyze lucrative business opportunities, customer leads, and the billing, support, and maintenance requirements after a sale is complete.")

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