---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create a request definition

# Create a request definition {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a request definition and configure it into an order task to help your agents provide additional order attributes for the order fulfillment from the CSM/FSM configurable workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Request Definition SetupRequest Definition.
4. On the form, fill in the fields.  
   {#create-request-definition__table_x4l_sdh_4nb__entry__2}

   | Field | Description |
   |-|-|
   | ID | Unique identifier for the request definition. Note: You can't modify an ID after the request definition is created. |
   | Task type | Task table that is associated with the service request. Note: You can create new order tasks only in the Order Task \[sn_ind_tmt_orm_order_task\] table. |
   | Name | Name to identify the request definition. |
   | Task Fields | Fields of the Task table. |
   [Table 1. Create New Request Definition form]

   {#create-request-definition__table_x4l_sdh_4nb}
5. Select Save.
6. Repeat Step 2.
7. Navigate to Request Definition SetupRequest Definition Characteristic.  
   {#create-request-definition__table_ybv_r5w_5sb__entry__2}

   | Field | Description |
   |-|-|
   | Request definition |   |
   | Specification | Name of the product specification. |
   | Characteristic | Name of the product characteristic that you want to capture the information from the customer order. |
   | UI Visible | Option that designates if the UI Visible field appears as true in the Request Definition characteristics table and the characteristic appears in the Order Task form. If you clear the check box, the field value appears as false, and the characteristic doesn't appear in the order task form. |
   | Mandatory | Option that designates if the Mandatory field appears as true in the Request Definition characteristics table. Your agent must provide the characteristic value in the order task form to close the order task. If you clear the check box, the field value appears as false and your agent can close the task without providing any characteristic value in the order task form. |
   | Read-only | Option that designates if the Read-only field appears as true in the Request Definition characteristics table, and you can't edit the characteristic value in the order task form. If you clear the check box, the field value appears as false in the Request Definition characteristics table and you can edit the characteristic value in the order task form. |
   [Table 2. Request Definition characteristic form]

   {#create-request-definition__table_ybv_r5w_5sb}
8. Select Save.
{#create-request-definition__steps_ql2_y3l_5sb}
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

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