---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create async orders manually

# Create order entries manually during the asynchronous order processing {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Skip the scheduled job and create order entries manually in the Order Management application for asynchronous order requests.

## Before you begin

Role required: Order Integrator \[sn_ind_tmt_orm.order_integrator\]

## About this task

Before you can create order entries in the customer order table, records are staged in the Inbound Queue \[sn_tmt_core_inbound_queue\] table. This table helps you to store and manage your order requests during the asynchronous
processing of orders.

## Procedure

1. Navigate to WorkspacesCRM Workspace.
2. Select the List icon .
3. Navigate to Inbound Queue RequestsAll.  
   The Inbound Queue Requests list view provides the following information.{#creation-of-order-entries-in-the-asynchronous-order-processing__table_mwd_24r_wvb__entry__2}

   | Field | Description |
   |-|-|
   | Resource | Caller that created the record in the Inbound Queue \[sn_tmt_core_inbound_queue\] table. |
   | Record id | Unique system-generated ID returned as orderID in the HTTP response. |
   | State | State of the record in the Inbound Queue \[sn_tmt_core_inbound_queue\] table. New :   Order records created. In Progress :   Scheduler picks orders and generates a system ID. Completed :   Scheduler successfully created the customer order record from the Inbound Queue table. Error :   Scheduler did not successfully create the customer order record. |
   | External ID | External ID of the order from the Configure, Price, and Quote (CPQ) system. |
   | Status code | HTTP status codes. * 201: Target record successfully created. * 202: Record in the Inbound Queue \[sn_tmt_core_inbound_queue\] table successfully created. * 400: Target record not created due to an error. |
   | Error message | (Optional) Error message returned for an exception. |
   | Payload | Payload received via an API. |
   | System ID | Cluster node ID. |
   | Reference table | Name of the target table, such as Customer Order. |
   [ ]

   {#creation-of-order-entries-in-the-asynchronous-order-processing__table_mwd_24r_wvb}
4. From the list, select a record to create an order.
5. On the Inbound Queue page, select Create Order.  
   An order is created in the New state and can be viewed by navigating to Customer OrdersAll.
{#creation-of-order-entries-in-the-asynchronous-order-processing__steps_cdc_q2r_r3c}

## What to do next

[Approve orders in Order Management](https://www.servicenow.com/docs/sgpvgkoM88kz_T3sCzZmOw "Approve an order in Order Management to begin decomposition and fulfillment process.")
**Related concepts**   

* [Order management](https://www.servicenow.com/docs/syJuj4_5c95HS9h75RAYnQ "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")
* [Using Order Management](https://www.servicenow.com/docs/AbUskIGunkVOgg_yUq8~AA "ServiceNow Order Management provides a centralized platform to create and manage customer and service orders throughout their entire life cycle. It automates the complex process from order capture and enrichment through to fulfillment and closure, promoting seamless coordination between sales, operations, and technical teams.")

*[\>]: and then