---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Offline mode

# Enable offline mode on Sales CRM Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable offline mode on Sales CRM Mobile to access your sales records when you don't have an internet connection.

## Before you begin

Role required: sales_mobile_user

## About this task

Download the Sales CRM Mobile data to the application cache while you have an internet connection so that the app has data available when you lose connectivity. For more information, see [Offline mode](https://www.servicenow.com/docs/access?context=mobile-offline-mode&version=brazil&pubname=brazil-mobile&ft:locale=en-US).

## Procedure

1. On the Sales CRM Mobile, navigate to SettingsOffline.
2. Select Download Cache.  
   The application downloads the cached data.
3. Turn on the Offline mode toggle.  
   You can now use the Sales CRM Mobile application in the offline mode with the cached data of the current records.  
   Note:  
   ServiceNow Otto AI interface and editing records are not available in offline mode.
**Related concepts**   

* [Sales CRM Mobile Application](https://www.servicenow.com/docs/iZsV80imIjBlJhrg6jurGA "Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.")  
**Related tasks**   

* [Use ServiceNow Otto on Sales CRM Mobile](https://www.servicenow.com/docs/FjVfwwCAyTquGSibP8fG5g "Use ServiceNow Otto AI interface on Sales CRM Mobile to chat, view AI generated summary, and manage your sales records.")

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