---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Inbound request states

# Inbound request states {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An inbound request transitions through a series of states as ServiceNow AI Platform processes the asynchronous order received via an API.
{#inbound-queue-states__table_m2m_vwr_r3c__entry__2}

| Field | Description |
|-|-|
| New | The inbound request has been received via API and is waiting to be picked up by the scheduled job. |
| In progress | The scheduled job has picked up the inbound request and is processing the order. |
| Completed | The order was created successfully. |
| Error | An error occurred while creating the order. The inbound request exits the processing cycle. |
| Pending | The inbound request is waiting for a condition to be met before processing can continue. |
[ ]

{#inbound-queue-states__table_m2m_vwr_r3c}
**Related concepts**   

* [Asynchronous order processing for large customer and consumer orders](https://www.servicenow.com/docs/FgbyikRQ7BnaxnggGAXO8A "Asynchronous order processing handles high-volume enterprise and consumer orders without waiting for immediate processing, improving system performance for communications service providers (CSP) using Order Management.")