---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Install and configure CRM Core

# Install and configure CRM Core {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the CRM Core application, which enables you to compose and build workflows that your organization maintains for the life cycle of a sold product.

This mapping provides your users with a unified workflow experience across different entities.  
Admins and users with various roles complete the following configurations tasks to use lead to cash.{#install-and-configure-lead-to-cash__table_dtg_vgj_pfc__entry__2}

| Task | Description |
|-|-|
| [Entity configuration and mapping](https://www.servicenow.com/docs/xULv_rX8CjUfNQOHUdywHg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers data from source to target.") | Map entities that define a structure and transfers data from the source entity to the target entity. |
| [Create an entity configuration](https://www.servicenow.com/docs/wGTAIpZnNz_~_hWPlho8oA "Create an entity configuration to compose a workflow between two entities. You can update existing configurations and perform actions like suspend, resume, or disconnect a sold product.") | Use entities to compose a workflow between two entities so that you can update their existing configurations and perform the required Suspend, Resume, or Disconnect actions on a sold product. |
| [Create an entity mapping](https://www.servicenow.com/docs/vANabY58YA9DfBumY9BAXg "Create an entity mapping to compose a workflow between two entities so that you can update their existing configurations and perform a set of declarative actions like suspend, resume, or disconnect a sold product.") | Create an entity mapping to perform the declarative actions like Suspend, Resume, or Disconnect actions on a sold product. |
[Table 1. Configuration tasks for CRM Core]

{#install-and-configure-lead-to-cash__table_dtg_vgj_pfc}
**Related concepts**   

* [Using lead-to-cash foundation applications](https://www.servicenow.com/docs/aEtZF1aM3DnekYUMEEV49w "Learn how to use lead-to-cash foundation applications.")
* [CRM Core](https://www.servicenow.com/docs/QLrK6uwaLp2G2XWGW1FoqA "Create the Sales Customer Relationship Management workflows for a product and service through entity configurations and mappings. By creating this workflow, your organization can analyze lucrative business opportunities, customer leads, and the billing, support, and maintenance requirements after a sale is complete.")