---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Invoice case states

# Invoice case states on Business Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.
{#invoice-case-states__table_owz_fk3_lcc__entry__2}

| State | Description |
|-|-|
| Draft | The invoice case has been created. |
| New | The invoice case has been submitted for processing. |
| Work in Progress | The assigned agent is working on the invoice case. |
| Awaiting Info | The assigned agent is waiting for the named contact to provide requested information for the invoice case. |
| Resolved | The assigned agent has proposed a resolution for the invoice case to the contact. |
| Closed | The invoice case has been resolved and the resolution has been accepted by the contact. When all the case lines for an invoice case are in a Final state, the case can be set to Closed. Final states include: * Resolved - Accepted * Resolved - Denied * Canceled {#invoice-case-states__ul_am4_31x_gdc} |
| Cancelled | The invoice case has been cancelled. Note: Only invoice cases in the Draft state can be cancelled. |
[Table 1. Invoice case states]

{#invoice-case-states__table_owz_fk3_lcc}
**Related topics**   

* [Invoice case and invoice case line states](https://www.servicenow.com/docs/access?context=invoice-operations-case-states&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US)