---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Lead details form

# Lead details form {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Field descriptions for editing or reviewing details on the Lead form for Lead Management.
{#lead-details-form__table_tg3_t5b_1jc__entry__2}

| Field | Description |
|-|-|
| Number | Unique, auto-generated identifier for the lead record. This field is automatically set to the next available LEAD number. |
| Lead Group | Group or campaign segment associated with the lead. |
| First Name | First name of the lead contact. |
| Middle Name | Middle name of the lead contact. |
| Last Name | Last name of the lead contact. |
| Title | Job title of the lead contact. |
| Email | Email address of the lead contact. |
| Business Phone | Primary business phone number of the lead contact. |
| Mobile Phone | Mobile phone number of the lead contact. |
| Owner | Name of the user responsible for managing the lead. |
| Company | Name of the company or organization the lead represents. |
| Industry | Industry vertical of the lead's organization. The available options are: * Manufacturing * Healthcare * Technology Services * Banking * Bio-Technology * Telecommunications {#lead-details-form__ul_jtx_rx3_1jc} |
| Website | Website URL of the lead's organization. |
| Short Description | Brief summary of the lead's inquiry or intent. |
| Stage | Current stage of the lead in the sales lifecycle. The available options are: * New * Contacted * Nurturing * Qualified * Disqualified {#lead-details-form__ul_rky_jy3_1jc} |
| Lead Type | Category of the lead. The available options are: * New Business * Existing Business {#lead-details-form__ul_xlm_wx3_1jc} |
[Table 1. Details fields]

{#lead-details-form__table_tg3_t5b_1jc} {#lead-details-form__table_e1r_r53_1jc__entry__2}

| Field | Description |
|-|-|
| Lead Source | Channel or origin through which the lead was acquired. The available options are: * Inbound Phone * Inbound Web * Partner Referral * 3rd Party Referral * Employee Referral * List * Trade Show * Pr * Display Ad * Billboard * AI-Suggested * Other {#lead-details-form__ul_ltz_dy3_1jc} |
| Lead Score | Numerical score indicating the lead's likelihood to convert. |
| Lead Rating | Rating that indicates the quality or priority of the lead. The available options are: * Cold * Warm * Hot * Super Hot {#lead-details-form__ul_xjr_mx3_1jc} |
| Closed Date | Date on which the lead was closed. |
| Account | Account record associated with the lead. |
| Contact | Contact record associated with the lead. |
| Consumer | Consumer record associated with the lead. |
[Table 2. Additional Information fields]

{#lead-details-form__table_e1r_r53_1jc} {#lead-details-form__table_dzp_v53_1jc__entry__2}

| Field | Description |
|-|-|
| Street | Street address of the lead contact. |
| City | City of the lead contact's address. |
| State | State or province of the lead contact's address. |
| Zip/Postal Code | ZIP or postal code of the lead contact's address. |
| Country | Country of the lead contact's address. |
[Table 3. Address fields]

{#lead-details-form__table_dzp_v53_1jc} {#lead-details-form__table_ezp_v53_1jc__entry__2}

| Field | Description |
|-|-|
| Do Not Call | Option to exclude the lead contact from phone outreach. |
| Do Not Email | Option to exclude the lead contact from email outreach. |
| Do Not Share | Option to prevent the lead contact's information from being shared. |
[Table 4. Customer Preferences fields]

{#lead-details-form__table_ezp_v53_1jc} {#lead-details-form__table_fzp_v53_1jc__entry__2}

| Field | Description |
|-|-|
| Created By | Name of the user who created the lead record. |
| Updated By | Name of the user who last updated the lead record. |
| Created | Date and time when the lead record was created. |
| Updated | Date and time when the lead record was last updated. |
| Notes | General notes related to the lead. |
| Work Notes | Internal notes related to the lead, visible only to agents and administrators. |
[Table 5. System Information fields]

{#lead-details-form__table_fzp_v53_1jc}