---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Leads form in Outlook add-in

# Lead form in the ServiceNow CRM for Outlook add-in {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
{#lead-fields-outlook__lead-fields-table__entry__2}

| Field | Description |
|-|-|
| Number | System-generated unique identifier for the lead record starting with the prefix LEAD. |
| First Name | First name of the lead. |
| Last Name | Last name of the lead. |
| Email | Email address of the lead pre-populated from the From field of the email header. |
| Mobile Phone | Mobile phone number of the lead. |
| Business Phone | Business phone number of the lead. |
| Account | Account associated with the lead. |
| Title | Job title of the lead. |
| Company | Company name of the lead. |
| Lead Score | Numeric score indicating the lead's potential value or likelihood of being converted into an opportunity. |
| Stage | Current stage of the lead in the sales process. The available options are: * New (default) * Contacted * Nurturing * Qualified * Disqualified {#lead-fields-outlook__ul_t4r_hlx_h3c} |
[ ]

{#lead-fields-outlook__lead-fields-table}
**Related tasks**   

* [Associate an email with an existing CRM record](https://www.servicenow.com/docs/HT8ZrirBldxOWvsPbUoekA "Link an email to an existing lead, account, contact, or opportunity record directly from Microsoft Outlook. Associating emails with CRM records helps maintain a complete engagement history without having to switch between applications.")