Minor changes to published product offerings and specifications
Summarize
Summary of Minor changes to published product offerings and specifications
ServiceNow product catalog administrators can make minor updates to certain fields in published product offerings and specifications without creating a new version. This capability enables quick corrections or adjustments such as changing display names, descriptions, or images while keeping the published product entity active. Major changes to other fields still require generating a new version.
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Key Features
- Minor changes allowed: Includes updates to product offering fields like display name, description, sellable status, and product images, among others listed for various related entities.
- Immediate update: Changes are applied instantly upon saving without versioning.
- Product offerings and specifications: Minor updates can be made to published product offerings and specifications, including product, service, and resource specifications.
- Configuration synchronization:
- Simple products update automatically in CPQ Configurator.
- Configurable products require manual synchronization via the Update Configuration button in the CSM Configurable Workspace.
- Blueprints referencing changed products need synchronization after minor changes.
- User interface: Changes are performed in the CSM Configurable Workspace, using List view and navigating to the relevant product offering or specification and its related tabs.
Practical Usage
- To update minor fields, navigate to Offerings > Product Offerings or Specifications in the CSM Configurable Workspace.
- Select the target product offering or specification, modify the allowed minor fields as needed, then save to apply changes immediately.
- For configurable products, remember to synchronize configurations and blueprints to reflect updates.
- This process streamlines maintaining product catalog accuracy without the overhead of full versioning for small changes.
As a product catalog admin, you can make minor changes to certain fields in published versions of a product offering or specification, without creating another version. Minor changes include updates such as modifying the product offering display name, description, or product image.
How minor changes are processed
The following sections describe the minor changes that you can make to published versions of product offerings and specifications. When you save your changes, the entities are immediately updated.
- Minor changes to simple products are synchronized automatically.
- Minor changes to configurable products require synchronization. In the CSM Configurable Workspace, the Save and Update Configuration buttons are displayed when you make minor changes to a product offering. Selecting Update Configuration synchronizes the configurable product offering with its corresponding blueprint.
- If any blueprints have a reference to a simple or configurable product with minor changes, you must synchronize those blueprints.
Make minor updates to published product offerings
Make minor changes to certain fields in a published product offering and its related entities.
- In the CSM Configurable Workspace, select the List view.
- Navigate to .
- Select the product offering to be changed and choose the appropriate tab (related list).
You can change any of the product offering fields listed in the following table.
Table 1. Product offering fields that can be changed Product offering entity Fields that can be updated Product offering - Name
- Display name
- Description
- Sellable
- Allow multiple configurations: Change the setting from unselected to selected (true).
Product Offering Characteristics - Customer input required
- Order
- Mandatory
New Characteristic Option Add Characteristic option Product Offering Relationship - Display name
- Order
Product Offering Relationship Groups - Name
- Description
- Order
Product Offering Relationship Characteristics Order Relationship Characteristic Option Add Characteristic option - Repeat step 3 for each product offering entity that has minor changes.
- When you finish the changes, select Save.
The changes to the published offering are updated immediately.
Make minor changes to published specifications
Make minor changes to certain fields in a published specification and its related entities.
- In the CSM Configurable Workspace, select the List view.
- Navigate to .
- Select the specification to be changed (Product, Service, or Resource) and choose the appropriate tab (related list) for the entity to be changed.
You can change any of the minor fields listed in the following table.
Table 2. Published product, service, and resource specification fields that can be changed Entity Fields that can be updated - Product Specification
- Service Specification
- Resource Specification
- Name
- Display name
- Description
- Line
- External code
Specification Characteristics Order New Specification Characteristic Add characteristic options Specification Relationships Order - Repeat step 3 for each specification entity that has minor changes.
- When you finish the changes, select Save.
The changes to the published specification are updated immediately.