---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sales CRM Mobile experience

# Mobile experience for Sales CRM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  

Manage your Sales CRM workflows from anywhere using the Sales CRM Mobile application. Sales professionals can manage their accounts, consumers, opportunities, and more on the Sales CRM Mobile application.{#mobile-experience-sales-crm__mobile-sales-crm}

The Sales CRM Mobile application is available through the Now Agent mobile application.

|-|-|
| My Day | * Today's meetings and tasks due * Quick access to Tasks and Calendar * Opportunities in focus (at-risk and critical deals) {#mobile-experience-sales-crm__ul_mobile-experience-sales-crm-my-day} |
| Sales Hub | * Manage core sales records such as opportunities, leads, account, and contacts * Sales pipeline health and status {#mobile-experience-sales-crm__ul_mobile-experience-sales-crm-sales-hub} |
| Notifications | Push and in-app alerts for tasks and deal assignments. Notifications are enabled for the following record types: * Lead * Opportunity * Lead task * Opportunity task {#mobile-experience-sales-crm__ul_mobile-experience-sales-crm-notifications} |
| Offline mode | * Download the cache while you have an internet connection, then turn on offline mode to access cached records when you lose connectivity. * The cache reflects the data as of when you last downloaded it. {#mobile-experience-sales-crm__ul_mobile-experience-sales-crm-offline} |
| Get AI-powered assistance | * Ask ServiceNow Otto conversational questions about your Opportunities, Accounts, Contacts, and other details. * Review AI-generated win probability scores and contextual insights for an opportunity to assess deal health without opening individual activity, contact, or deal records. Use this to prioritize pipeline opportunities and identify risks. {#mobile-experience-sales-crm__ul_mobile-experience-sales-crm-ai} |
[Table 1. Features of Sales CRM Mobile application]

{#mobile-experience-sales-crm__table_mobile-experience-sales-crm-functions}

## Empower sales professionals with an optimized mobile application {#mobile-experience-sales-crm__section_mobile-experience-sales-crm-reps}

Sales representatives manage meetings, notes, and deal updates on the go from their mobile device. Sales agents can manages deals remotely, use the Sales CRM Mobile application for tracking and updating opportunities and leads
on the field. Sales CRM Mobile supports the sales_agent, sales_restricted_agent, sales_manager, and lead_agent personas.
**Related concepts**   

* [Sales CRM Mobile Application](https://www.servicenow.com/docs/iZsV80imIjBlJhrg6jurGA "Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.")  
**Related tasks**   

* [Configure Sales CRM Mobile Application](https://www.servicenow.com/docs/wqt1O6LWhPclIH1pGkSiEA "Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.")