---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Override an approver

# Override an approver {#ariaid-title1}

* Release version: Australia
* 
* Updated March 23, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Override the approver in an approval step if the approval is no longer required, to help prevent the approval workflow from being blocked.

## Before you begin

Role required: approval_admin (platform role) and sn_adv_appr_mgmt.approval_request_writer

## About this task

As an approval admin with the approval request writer role, use this procedure to bypass or override the approver in an approval step that is no longer needed. The approval step must be in the Requested state.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon.
3. Navigate to the approval request.  
   Access the request by navigating to the transaction entity and selecting the Approvals tab for the transaction. For example, navigate to QuotesAll, select the quote, and select the Approvals tab to open the approval workflow.
4. In the approval step card, select the More options menu and select Override.
5. In the Override approval dialog box, select Approve or Reject in the Approval decision field.
   1. If you select Approve, enter a comment and select Submit.  
      The step record is updated and the workflow advances to the next step, which is in a requested state.
   2. If you select Reject, enter a comment explaining the reason for rejection and select Submit.  
      The step record is updated and the step state changes to Canceled, and the workflow stops. A rejection notification is sent to the requester, to change the approval request as needed and resubmit.
   {#override-approval-step__substeps_abp_hf4_k3c}

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