---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Partner Workspace

# Partner Workspace {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.

## Overview of the workspace {#partner-workspace__section_u5x_cpd_zfc}

Use the CRM Workspace to enable Enterprise Partner admin (sn_prm.enterprise_partner_admin) and Enterprise Partner Manager (sn_prm.enterprise_partner_rel_manager) to access tools required to address
customer questions and resolve customer queries.  
You can perform the following actions using the workspace.{#partner-workspace__table_xr5_btf_zfc__entry__2}

| Task | Description |
|-|-|
|   | Create and track channel partner records on workspace to manage and store all information related to the channel partners. |
|   | View all the details, cases, and other entities associated with a channel partner. |
|   | Enable channel partners to create Partner Programs on the workspace. |
|   | Establish a relationship between channel partners and partner programs on the workspace. |
[Table 1. Tasks on the partner workspace]

{#partner-workspace__table_xr5_btf_zfc}
**Related topics**   

* partner-relationship-management.html
* using-partner-relationship-management.html