Plugins activated for the Strategic Portfolio Management (SPM) integration

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Plugins Activated for the Strategic Portfolio Management (SPM) Integration

    The Strategic Portfolio Management (SPM) integration is a key component of the Order Management application. It enhances project management capabilities by allowing users with admin roles to activate specific plugins essential for effective project oversight and management.

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    Key Features

    • PPM Standard Plugin: Activates the Project Portfolio Management Standard application, integrating Financial Management and the Project Portfolio Suite, which includes Program Management, Project Management, and Demand Management functionalities.
    • Customer Project Management Plugin: Enables customer project managers to manage complex projects and provides visibility to end users for better project tracking and oversight.

    Access Controls

    The SPM integration incorporates role-based access controls, allowing different levels of access based on user roles:

    • Order Fulfillment Agent: Read access to product and service orders, project-related information, and order task details.
    • Service Order Agent: Similar read access as Order Fulfillment Agents, focused on service order requests and fulfillment tasks.
    • Order Fulfillment Manager: Approves orders, posts notes, and manages the relationship between projects and order line items.
    • IT Project User: Read access to project fields and related lists, enabling efficient project management.
    • IT Project Administrator: Configures project management features with read and write access to relevant tables and lists.
    • Administrator: Creates project templates and governs project oversight, ensuring automatic task management and closure.

    Key Outcomes

    By activating the necessary plugins and configuring access controls, ServiceNow customers can streamline project management processes, enhance visibility for stakeholders, and ensure efficient handling of complex projects within their organizations.

    The Strategic Portfolio Management (SPM) integration is included with the Order Management application.

    The integration requires the following plugins, which are activated by users with the admin role:
    Table 1. Strategic Portfolio Management plugins
    Plugin Description
    PPM Standard plugin (com.snc.financial_planning_pmo) Activates the Project Portfolio Management Standard application, which installs Financial Management and the Project Portfolio Suite. The suite includes various applications for handling projects in your organization, such as Program Management, Project Management, and Demand Management. For more information on the Project Portfolio Suite, see Project Portfolio Suite with Financials.
    Customer Project Management plugin(com.snc.csm_ppm) Activates the Customer Project Management integration with the PPM Standard application. This integration enables customer project managers to create and manage complex projects with multiple tasks. This integration also provides end users with visibility into those projects. For details on Customer Project Management, see Integrating with Customer Project Management.

    Access controls in the SPM integration

    The SPM integration supports certain access controls for users with the following roles.
    Table 2. SPM integration access controls
    Role Access controls in SPM integration Contains roles
    • Order fulfillment agent [sn_ind_tmt_orm.order-fulfillment_agent]
    • Service order agent [sn_ind_tmt_orm.service_order_agent]
    		 Order fulfillment agents have read access to product orders, product order tasks, service orders, and resource orders. Service order agents have read access to service order requests, service orders, resource orders, and related fulfillment tasks.
    Agents have access to the following project information:
    • Read access to the Project form fields.
    • Read access to the Order Line Item to Project Relationship table.
    • Read access to the Order Line Item and Order Task related lists in PPM.
    • Read access to the Order task to Project Task related list in Order Management.
    • it_project_user
    • sn_customerservice.projectmanager (if using Customer Project Management)
    • Order fulfillment manager [sn_ind_tmt_orm.order_fulfillment_manager]
    • Service order manager [sn_ind_tmt_orm.service_order_manager]
    		 Order fulfillment managers receive orders, review order line items, verify that orders are ready for fulfillment, and then approves orders. Service order managers ensure that service orders are ready for fulfillment and then approve them.

    Managers can:

    • Post notes and comments on order lines and order tasks to communicate with the project manager.
    • View the relationship between a project and an order line item, project tasks, and order tasks. Managers have the following access to project information:
      • Read access to the Order Line Item to Project Relationship table.
      • Read access to the Order Line Item and Order Task related lists in PPM.
      • Read access to the Order task to Project Task related list in Order Management.

    sn_ind_tmt_orm.order_creator
    IT project user [it_project_user]
    • Read access to the Project form fields.
    • Read access to the Order Line Item to Project Relationship table.
    • Read access to the Order Line Item and Order Task related lists in PPM.
    • Read access to the Order task to Project Task related list in Order Management.
    • Read access to the Project Template Creation table.
    		 sn_ind_tmt_orm.order_viewer
    IT project administrator [it_project_admin]
    • Configure access to all Project Management features.
    • Read and write access to the Project Template Creation table.
    • Read and write access to the Order Line Item related list in PPM.
    • Write access to the Order Task related list in PPM.
    • Read access to the Order Line Item to Project Relationship table.
    • Write access to the Order task to Project Task related list in Order Management.
    • it_project_user
    • sn_ind_tmt_orm.order_creator
    Administrator [admin]
    • Creates the PPM project templates used to generate the projects for orders that require project oversight automatically.
    • Configures the mapping between order tasks and planned project tasks associated with project templates
    • Specifies the conditions and decision rules for determining project oversight and the project templates used to create those projects.
    • Controls automatic closure of project tasks